MELISSA GOGO
Memory Care Manager
Hugo,MN
Summary
Personable and dedicated Manager with 7+ years experience in the Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients and families. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and authentic with demonstrated passion for building relationships, cultivating trust, and growing a successful program.
Overview
14
14
years of professional experience
Work History
Dimensions Manager
Amira Choice Forest Lake/Ebenezer
Forest Lake , MN
2021.03
- Daily management of Assisted Living Memory Care
- Develop activity calendar to promote socialization, emotional well-being, physical conditioning, and cognitive stimulation.
- Established positive relationships with residents based on trust and respect while providing compassionate support during difficult times.
- Identified changes in resident behavior and collaborate with interdisciplinary team directors and communicate changes to staff and families
- Evaluate cognitive levels and assess non-pharmaceutical interventions
- Maintained accurate resident records including assessments, care plans, and progress notes.
- Conducted interviews and selected competent candidates for the nursing department's Resident Assistance roles.
- Led dementia education training sessions for team members, families, and community to enhance knowledge and support
- Managed finance allocations, reconciled accounts, and processed invoices
Activity Director
York Gardens/Ebenezer
Edina , MN
2019.04 - 2021.03
- Coordinated and led resident activities in an Assisted Living community, fostering engagement in social, physical, emotional, intellectual, and spiritual well-being.
- Developed diverse programming initiatives in partnership with Memory Care Manager
- Coordinated volunteers and vendors to offer educational and musical entertainment
- Utilized innovative approaches to ensure meaningful experiences for residents amidst COVID-19 limitations, fostering resident well-being within their apartments and socially distanced small groups.
- Crafted grant applications to maximize resident engagement.
Lifestyle Household Coordinator
Hearthstone/Wesley Life
Pella , IA
2018.02 - 2019.03
- Created and managed activities aimed at fostering personal satisfaction, and enhancing patients well-being
- Guided team members in meeting patient needs within our dementia household, cultivating positive and effective communication skills within the team.
- Managed MDS assessment documentation, allocated budgets, created care plans with individualized goals, supervised volunteers, and collaborated with clinical coordinator to provide household leadership.
- Contributed to monthly 'Quality and Assurance' meetings, where resident and family satisfaction was prioritized through active participation.
Activities Assistant
Deephaven Woods Senior Living/Ebenezer
Deephaven , MN
2015.10 - 2017.10
- Managed and implemented tailored initiatives to address the specific needs of individual residents.
- Produced and distributed newsletters regularly using Microsoft Office tools
- Planned and executed engaging community outings to enhance cultural experiences through venues like restaurants, plays, museums, picnics, concerts, and shopping
- Trained facilitator for the Alzheimer's Association Support Group
Teacher
Kinderberry Hill Child Development
Edina , MN
2006.11 - 2015.10
- NAYEC accredited program
- Responsible for daily care, development, and implementation of curriculum-aligned lesson plans
- Created a positive, nurturing environment for young children
- Updated website content, online assessment software, and designed internal/external communications.
- Established effective lines of communication with parents to ensure ongoing dialogue about their child's progress and development
Education
Bachelor of Science - Family And Child Services
Iowa State University
Ames, IA 2002-12
Skills
- Healthcare Knowledge
- Problem-solving
- Patient Needs Assessment
- Strong Empathy
- Team Collaboration
- Intercultural Competency
- Staff Coaching and Mentoring
- Multi-tasking and Organization
- Documenting and Recording Information
- Articulate Communication
- Program Oversight
Certification
- Ebenezer Emotional Intelligence and Implicit Bias Training
- Dimensions Program Training with Ebenezer and Dimensions Champion Training
- Attend Leading Age MN and Fall Aging Annual Trainings and Conferences
- Paid Nutritional Assistant Continuing Education Program from DMACC (Des Moines Area Community College)
- Training with Dr. Allen Power, M.D. Author of 'Dementia Beyond Disease-Well-Being Approach to Dementia' and 'Dementia Beyond Drugs- Changing the Culture of Care'
- Previous Basic Life Support Provider Training
Timeline
Dimensions Manager
Amira Choice Forest Lake/Ebenezer
2021.03
Activity Director
York Gardens/Ebenezer
2019.04 - 2021.03
Lifestyle Household Coordinator
Hearthstone/Wesley Life
2018.02 - 2019.03
Activities Assistant
Deephaven Woods Senior Living/Ebenezer
2015.10 - 2017.10
Teacher
Kinderberry Hill Child Development
2006.11 - 2015.10
Bachelor of Science - Family And Child Services
Iowa State University
- Ebenezer Emotional Intelligence and Implicit Bias Training- Fall 2020
- Dimensions Program Training with Ebenezer and Dimensions Champion Training
- Attend MNSWAP (Minnesota Statewide Activity Professionals) Annual Trainings
- Attend Leading Age MN and Fall Aging Annual Trainings and Conferences
- Paid Nutritional Assistant Continuing Education Program from DMACC (Des Moines Area Community College)
- Training with Dr. Allen Power, M.D. Author of 'Dementia Beyond Disease-Well-Being Approach to Dementia' and 'Dementia Beyond Drugs- Changing the Culture of Care'
- Previous Basic Life Support Provider Training
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