Melissa Gomez Manzo
Sioux City
Summary
Friendly and upbeat Fitting Room Attendant bringing four years of experience in retail sales and customer service. Good relationship-building, multitasking and problem-solving skills. Looking for new position in fast-paced environment.
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Teller I
Central Bank
Sioux City
07.2025 - Current
- Processed customer deposits and withdrawals efficiently at Central Bank.
- Assisted customers with account inquiries and transaction issues.
- Balanced cash drawers daily to ensure accuracy in funds.
- Collaborated with team members to improve customer service experiences.
- Managed high-volume transactions during peak banking hours effectively.
Fitting Room Specialists
Scheels Sporting Goods
Sioux City
08.2023 - 07.2025
- Assisted in loss prevention efforts by closely monitoring fitting room area for any suspicious activity or theft attempts.
- Contributed to increased sales through expert knowledge of current fashion trends, suggesting complementary items for customers to consider purchasing.
- Aided in visual merchandising efforts by rearranging merchandise displays according to seasonal trends or promotional initiatives within store environment.
- Maintained thorough knowledge of store layout and product offerings to efficiently direct customers to their desired items or departments.
- Developed strong client relationships through consistent communication and attentive service.
Team Leader
Bellino Fireworks
Sioux City
06.2022 - 07.2023
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in team environment.
- Summer job, have been doing it for last 5 years.
- Resolved problems, improved operations and provided exceptional service.
Server
Graham's Grill & Pub
North Sioux City
04.2023 - 06.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported needs of 20-person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Sales Merchandiser
Marshalls
Sioux City
10.2020 - 08.2021
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Managed budget allocations for promotional materials and resources, ensuring optimal return on investment for marketing efforts.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Consistently met or exceeded assigned monthly sales targets through diligent planning efforts coupled with exceptional interpersonal skills when interfacing with clients.
Education
Associate of Arts - Entrepreneurship
Western Iowa Tech Community College
Sioux City, IA 08.2023 - 12.2024
High School Diploma -
North High School
Sioux City, IASkills
- Cash handling
- Account balancing
- Proficiency in banking software
- Problem solving
- Customer service
- Team building
Languages
Spanish, Native or Bilingual
Timeline
Teller I
Central Bank
07.2025 - Current
Associate of Arts - Entrepreneurship
Western Iowa Tech Community College
08.2023 - 12.2024
Fitting Room Specialists
Scheels Sporting Goods
08.2023 - 07.2025
Server
Graham's Grill & Pub
04.2023 - 06.2023
Team Leader
Bellino Fireworks
06.2022 - 07.2023
Sales Merchandiser
Marshalls
10.2020 - 08.2021
High School Diploma -
North High School