Oscar Peña

• Handles all customer transactions in complete accordance with Dime Bank's procedures
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• Ability to provide high-end customer service in a high-volume servicing environment
• Completed on-time deliveries by choosing best and most efficient routes
• Maintain a positive attitude and remain resilient
• Verified accuracy of all deliveries from kitchen tickets
• Upsell merchandise from our gift shop
• Kept detailed records of deliveries and money received from customers
• Support in-house operations during down time

Guest Service Advocate

• Create a welcoming experience by greeting guests
• Engage with guests in a genuine manner to better understand their specific needs
• Work efficiently with guests in person and over the phone to minimize wait times
• Understand the services provided within the Target app
• Process returns and exchanges while following Target's policies and procedures
• Have knowledge of each department to easily guide guests
• Maintain an organized, clutter free area
• Educate guests on Target's Red Card, and other loyalty benefits
• Partner with Team Leaders to de-escalate and resolve any negative shopping experience
• Assist with the curbside pick-up team when needed

Closing Expert

• Efficiently perform closing routines
• Ensure all departments are full, clean, and zoned
• Accurately follow Target's inventory system to pull what needs to be pushed on the sales floor
• Serve as a back-up cashier, order picker (fulfillment), or curbside pick up member to assist with wait times and heavy traffic