Melissa Gonzalez

Would help all members on the phone either setting up appointments answering any questions they had about there health insurance and making sure I sent them to the correct department ! It was a very fun and great position I highly enjoyed talking to members in any situation knowing I was there to help and assist them with any issues or questions they had. I learned a lot in this position including using CRM software and dealing with high call volumes while inputting client information at the same time !

I would make appointments for patients doing also do filing and paperwork for the office and making sure customers were happy and had a great experience either at an appointment or coming in looking for new glasses It was very important to build a great relationship with all customers and making them feel comfortable being there at all times. I had to deal with all kinds a question from customers either in person or through the phone it was a great experience and learned a lot about customer service!