Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Gonzalez

YUMA,AZ

Summary

Proven Patient Access Representative with a track record of enhancing patient satisfaction at Yuma Regional Medical Center by efficiently managing records and improving check-in processes. Skilled in HIPAA compliance and customer service, demonstrating strong empathy and problem-solving abilities. Achieved notable improvements in operational efficiency and patient experience.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Yuma Regional Medical Center
11.2021 - 10.2024
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Greeted and assisted patients with check-in procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Sandwich Artist

SUBWAY®Restaurants
12.2015 - 07.2021
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Increased speed of service through effective multitasking and time management skills.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.

Education

High School Diploma -

CIBOLA HIGH SCHOOL
Yuma, AZ
05-2015

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Patient check-in
  • Multitasking and Organization
  • Appointment Scheduling
  • Problem-Solving

Accomplishments

  • Accomplished a high rate of accurate insurance verification within designated time frames.

  • Collecting copays and deductibles at the time of service.

  • Obtaining prior authorization for patients.

Timeline

Patient Access Representative

Yuma Regional Medical Center
11.2021 - 10.2024

Sandwich Artist

SUBWAY®Restaurants
12.2015 - 07.2021

High School Diploma -

CIBOLA HIGH SCHOOL

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Melissa Gonzalez