Melissa Gonzalez
Labelle,FL
Summary
Compassionate professional with a diverse background as a Customer Service Representative at Winn Dixie Supermarket and Substitute Teacher with Hendry County School Board. Excelled in customer service, team collaboration, and critical thinking, significantly enhancing guest satisfaction and learning outcomes. Proven ability to multitask and adapt, fostering positive experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Winn Dixie Supermarket
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Substitute Teacher
Hendry County School Board
09.2024 - Current
- Handled teaching responsibilities for various grades. I even had my own classroom for a while.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Labelle High School
LaBelle, FL05.2022
Skills
- customer service
- strong multitasking
- greeting guests
- team collaboration
- critical thinking
- compassionate
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Hendry County School Board
09.2024 - Current
Customer Service Representative
Winn Dixie Supermarket
02.2022 - Current
Labelle High School
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