Melissa Gordon

Responsible for scheduling and registration of Physical Therapy appointments, receiving and updating patient information accurately. Establishes and maintains patient records while maintaining confidentiality. Verifies patients insurance benefits and processes precertifications/referrals. Processes requests for release of patients medical records. Collects copays and balances end of day cash drawer. Completes all Workques in a timely manner. Ongoing knowledge of billing regulations and/or requirements and registration procedures.

Responsible for the financial clearance of all scheduled patients. Maintains all schedules to ensure that all cases are identified and financial clearance is obtained. Insures that either precerts or referrals are obtained prior to dates of service. Preregisters and identifies/requests point of service cash for all scheduled patients. Work with billers to both resolve billing issues/appeals by reviewing notes, and/or records.