Melissa Gordon
Cinnaminson,NJ
Summary
Eager to learn the skills to become a successful virtual casino dealer. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Business Owner
Oh My Glam Bridal And Lash Artistry
Cherry Hill, New Jersey
05.2013 - 10.2025
- Managed daily operations of bridal and lash artistry business.
- Making Customer Service a main priority by creating positive interactions with clients by insuring their happiness and satisfaction with services.
- Resolved customer inquiries through phone and email communications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Oversaw client consultations and personalized beauty service recommendations.
- Coordinated schedules for appointments and staff availability.
- Ensured compliance with health and safety regulations in the studio.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Trained and mentored staff on service techniques and customer care.
- Developed marketing strategies to promote services and attract clients.
Optical Receptionist/Contact Lens Technician
Dr. Harold Weisman
Moorestown, New Jersey
10.2009 - 08.2011
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow seamlessly.
- Verified insurance information/eligibility and processed patient registrations accurately.
- Maintained optical records and ensured confidentiality of patient information.
- Collaborated with the optometric team to enhance patient care services.
- Operated office equipment, including electronic health record systems effectively.
- Addressed patient inquiries and resolved issues in a professional manner.
- Greeted customers and provided excellent customer service.
- Adhered to HIPAA regulations regarding confidentiality of patient information.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Processed payments and maintained accurate records of transactions.
- Compiled patient records accurately into medical charting software program.
- Demonstrated how to insert and remove contact lenses properly.
- Ordered contact lenses, frames and other optical products according to doctor's prescription.
- Assisted optometrist with exams by providing necessary equipment, supplies and instruments.
- Instructed patients on proper use of contact lenses or glasses care maintenance.
- Provided general administrative support including filing paperwork, ordering office supplies.
Optician/Optical Technician
Americas Best Contacts And Eyeclasses
Fairless Hills, Pennsylvania
10.2006 - 03.2009
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Performed comprehensive eye examinations to determine visual acuity and prescription requirements.
- Maintained inventory of eyewear products and ordered supplies as needed.
- Utilized optical equipment to fit lenses and adjust frames for optimal comfort.
- Educated customers on proper eyewear care and maintenance practices.
- Collaborated with eye care professionals to ensure accurate prescriptions and fittings.
- Resolved customer inquiries and concerns regarding vision products effectively.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Education
Esthetician/cosmetology License - Aesthetics Program
Bucks County School of Beauty Culture
Feasterville, PA 09.1999 - 05.2000
Some College (No Degree) - Radiography/X-ray Technician
Community College of Philadelphia
Philadelphia, PASkills
- Customer relationship management
- Client consultation
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer relations
- Verbal and written communication
- Attention to detai
- Adherence to high customer service standards
- Communication and interpersonal skills
- Remote desktop services and support
- Customer friendly
- Sell services
- Salesmanship skills
- Developing customer relationships
- Answering customer questions
Certification
- PA Cosmetology license since 2000
Timeline
Business Owner
Oh My Glam Bridal And Lash Artistry
05.2013 - 10.2025
Optical Receptionist/Contact Lens Technician
Dr. Harold Weisman
10.2009 - 08.2011
Optician/Optical Technician
Americas Best Contacts And Eyeclasses
10.2006 - 03.2009
Esthetician/cosmetology License - Aesthetics Program
Bucks County School of Beauty Culture
09.1999 - 05.2000
Some College (No Degree) - Radiography/X-ray Technician
Community College of Philadelphia