Melissa Graham
McDade
Summary
•Melissa, established and started her own 501(c)(3) Sugar Glider rescue. Which has brought lots of success and saved over 300 Sugar Glider’s lives.
- Re-organized something to make it work better.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Developed or implemented new procedures or systems.
- Worked on special projects.
- Received awards.
- Been complimented by your supervisor or co-work
Overview
2027
2027
years of professional experience
Work History
Bartender
Scream Hollow
Bastrop, TX
2025 - Current
- Prepared and served a variety of beverages to ensure customer satisfaction.
- Managed bar inventory and supplies to maintain optimal stock levels.
- Trained new staff on drink recipes and customer service protocols.
Owner/Operator
Little Bits Honey Gliders Of Texas
Bastrop, TX
2023 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing team performance and knowledge retention.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented marketing strategies that increased brand visibility and attracted new customers.
- Analyzed financial reports to inform budgetary decisions and improve profitability.
- Oversaw compliance with local regulations, ensuring safe and lawful business practices.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Barista
Coffee Dog Roastery & Coffee House
Bastrop, TX
2023 - 01.2024
- Prepared high-quality espresso beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with product selection and provided exceptional service.
- Operated coffee brewing equipment, ensuring optimal performance and quality.
- Collaborated with team members to deliver efficient service during peak hours.
- Contributed to a positive team environment through effective communication and support.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Kraig’s Jewelry
Bastrop, TX
2020 - 2021
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions efficiently and accurately using point-of-sale systems.
- Maintained merchandise presentation standards to enhance customer experience.
- Collaborated with team members to achieve sales goals and improve store performance.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions to develop product knowledge and sales techniques.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Retail Makeup Artist
Bellas
Bastrop, TX
2019 - 2021
- Collaborated with clients to create personalized makeup looks based on individual preferences and skin types.
- Demonstrated product knowledge by educating customers on makeup application techniques and skincare routines.
- Assisted in inventory management by restocking products and tracking sales trends for popular items.
- Delivered exceptional customer service, resulting in high client satisfaction and repeat business.
- Trained new team members on product offerings, makeup application, and customer engagement strategies.
- Participated in team meetings to provide feedback on product performance and customer preferences for future offerings.
- Enhanced clients'' confidence with tailored makeup applications for special events and daily wear.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Offered constructive feedback during team meetings to help improve overall store performance and customer experience.
Education
High School Diploma -
Brooking Harbor High
Brookings, ORSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Sales expertise
- Salesmanship
- Point of sale systems
- Excellent judgment
- Courteous
- Cash and credit transactions
- Outstanding customer service
- Hospitality and accommodation
- Fast learner
- Honest and dependable
- Teamwork and professionalism
Timeline
Bartender
Scream Hollow
2025 - Current
Owner/Operator
Little Bits Honey Gliders Of Texas
2023 - Current
Barista
Coffee Dog Roastery & Coffee House
2023 - 01.2024
Sales Associate
Kraig’s Jewelry
2020 - 2021
Retail Makeup Artist
Bellas
2019 - 2021
High School Diploma -
Brooking Harbor High