Melissa Green
20276 Southwood Oaks Dr. Porter,TX
Summary
Dynamic professional with a proven track record of excellence in customer service, sales, and collaborative teamwork. Eager to embark on a rewarding journey with Nexo Solutions, leveraging my expertise in nurturing high-quality leads, catalyzing revenue growth, and delivering unparalleled customer service through creative solutions. With a sharp focus on precision and an unwavering commitment to surpassing objectives, I am enthusiastic about channeling my skills and vitality into a vibrant team dedicated to achieving outstanding results.
Overview
22
22
years of professional experience
Work History
Account Executive
Building Enterprises
06.2020 - Current
- Generated high-quality leads and secured appointments through cold calling
- Provided script writing support to enhance appointment setters' performance
- Worked 20 hours per week as an outsourced appointment setter/third-party sales representative for 4 different companies
- Assisted in proofreading and editing tasks for colleagues, including the owner and boss, when requested.
Sales Lead & Personal Shopper
SOMA Intimates (Chico's FAS)
07.2019 - 09.2020
- Directed and implemented sales strategies to increase revenue
- Managed personalized shopping experiences as a personal shopper, running an online site for SOMA Intimates
- Cultivated strong relationships with clients through attentive service and tailored recommendations
- Collaborated with team members to maintain merchandise presentation and uphold loss prevention standards.
Executive Administrative Assistant/Receptionist
Petroleum Solutions, Inc
01.2007 - 01.2012
- Provided executive support, managed high call volumes, and warmly welcomed visitors
- Collaborated with colleagues to streamline office procedures and enhance customer service experiences
- Acted as a liaison between departments, facilitating communication and promoting teamwork.
Assistant Manager/HR/Loan Processor
Allied Home Mortgage Capital Corp
01.2005 - 01.2007
- Led training initiatives for a team of 25 employees, fostering a collaborative and supportive work environment
- Oversaw operations spanning over two branches, including loan processing, client inquiries, and employee training
- Demonstrated strong attention to detail and accuracy in loan processing, ensuring compliance with regulatory requirements.
Project Manager
Bernard Hodes Group (RES)
01.2003 - 01.2004
- Orchestrated seamless coordination among creative, IT, sales, and recruiter teams to achieve project objectives
- Collaborated with clients to understand their needs and preferences, ensuring successful project delivery
- Acted as a mentor to junior team members, providing guidance and support to foster their professional growth.
Recruiter
Manpower
01.2002 - 01.2003
- Partnered with hiring managers to understand staffing requirements and identify suitable candidates
- Worked closely with team members to share best practices and improve recruitment processes.
Technical Writer
Apple
01.2002 - 01.2003
- Demonstrated an exceptional ability to convey the appropriate voice in technical documentation, ensuring clarity and consistency
- Collaborated with cross-functional teams to gather information and develop technical documentation.
Education
Skills
- Exceptional Customer Service Relations
- Proficient Sales and Prospecting Abilities
- Creative Script Writing and Effective Communication
- Inspiring Team Leadership and Empowering Training
- Proactive Project Management
- Account Management Excellence
- Proficient in cross-selling and upselling techniques to optimize sales opportunities and enhance customer satisfaction
Timeline
Account Executive
Building Enterprises
06.2020 - Current
Sales Lead & Personal Shopper
SOMA Intimates (Chico's FAS)
07.2019 - 09.2020
Executive Administrative Assistant/Receptionist
Petroleum Solutions, Inc
01.2007 - 01.2012
Assistant Manager/HR/Loan Processor
Allied Home Mortgage Capital Corp
01.2005 - 01.2007
Project Manager
Bernard Hodes Group (RES)
01.2003 - 01.2004
Recruiter
Manpower
01.2002 - 01.2003
Technical Writer
Apple
01.2002 - 01.2003
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