Melissa Green
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Exam Works
Sacramento, CA
10.2019 - 11.2022
- The Scheduling Coordinator is responsible to schedule and coordinate appointments with clients, physicians and examinees. This position ensures client specific requirements for provider specialty and location are met and that all ancillary services are arranged.
- Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Property Management Assistant
Tri Property Management
Rancho Cordova, CA
06.2016 - 03.2019
- Tracked statements of deposits, rental adjustments, Processed lease negotiations, Assisted in drafting and distributed resident communications, Conducted local market analysis, Increased office efficiency by standardizing payroll vendor input process in excel, Coordinated and managed management calendars, Handled customer disputes and maintenance issues
Customer Service Representative
Faneuil
Sacramento, CA
06.2015 - 06.2016
- Processed ~60-100 new client enrollments, Provided daily reports to teams leads and management, Compiled company policy procedures for confidentiality, Received ~200 inbound calls and conducted outbound to ensure follow through, Acted as team lead to set daily targets for the rep staff
Dispatcher
Total Monitoring Services
Sacramento, CA
11.2014 - 06.2015
- Managed inbound and outbound call center, Maintained and updated incident logs and communication in spreadsheets, Monitoring of alarm systems, security videos and cameras, Handling of emergency maintenance problems
Education
General Education -
American River College
01.2014
Skills
- Organizational
- High attention to detail
- Communication, negotiation and relationship-building skills
- Data entry
- Scheduling / Calendar management
- Microsoft Office Suite and Google tools
Timeline
Scheduling Coordinator
Exam Works
10.2019 - 11.2022
Property Management Assistant
Tri Property Management
06.2016 - 03.2019
Customer Service Representative
Faneuil
06.2015 - 06.2016
Dispatcher
Total Monitoring Services
11.2014 - 06.2015
General Education -
American River College