Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Generic

Melissa Green

Waterville,NY

Summary

Experienced insurance professional with a proven track record of delivering outstanding results. Skilled in risk assessment, policy management, and client relations to ensure optimal coverage solutions. Strong team collaborator with a focus on adaptability and effective communication. Known for reliability and consistently achieving targets in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Health Insurance Navigator

ACR Health
05.2021 - Current


  • Answer inbound calls from existing and future clients to answer inquiries and discuss insurance options.
  • Educate clients on the intricacies of their health insurance policies and respond to inquires regarding health insurance coverage, empowering them to make informed decisions.
  • Achieve consistent high levels of customer satisfaction through empathetic listening and problem-solving skills.
  • Contribute significantly toward increasing referral business by cultivating strong relationships built upon trust, professionalism, and expert guidance for each client served.
  • Record all interactions with client/account in SalesForce
  • Participate in outreach events for ACR Health or The New York State of Health.

Health Insurance Navigator Team Lead

ACR Health
08.2024 - 08.2025


  • Mentored junior navigators, fostering skill development and enhancing team performance.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Education

High School Diploma -

Waterville Jr/Sr High School
Waterville, NY
06.1992

Skills

  • Decision-making capabilities
  • Team Coordination Experience
  • Health Insurance Knowledge
  • Teamwork and Collaboration
  • Policy analysis
  • HIPAA Compliance
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Leadership Qualities
  • Proactive team player
  • Driven

Accomplishments

  • Supervised team of 4 staff members.

Certification

Certified Health Insurance Navigator, ACR Health - 2021 - Present

LANGUAGES

English

Timeline

Health Insurance Navigator Team Lead

ACR Health
08.2024 - 08.2025

Health Insurance Navigator

ACR Health
05.2021 - Current

High School Diploma -

Waterville Jr/Sr High School

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