VICTORIA LORA
Methuen
Summary
Bilingual professional experienced in client management and leadership within high-volume environments. Proficient in communication, candidate support, and confidential information management. Demonstrated ability to build relationships and guide individuals through structured processes effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Insurance Navigator
Greater Lawrence Community Action Council
Lawrence, MA
10.2023 - Current
- Facilitated enrollment in health insurance plans for individuals and families through the marketplace.
- Assisted over 100 clients during each enrollment period.
- Participated in over 30 community outreach events to connect residents with health coverage resources.
Assistant Shift Leader
JCPenney
Salem, NH
08.2020 - 12.2023
- Collaborated with store leadership to identify staffing gaps and maintain team coverage.
- Supported recruitment efforts by assisting in interviews, onboarding and new hire training to meet staffing needs.
- Maintained compliance with company policies and procedures, fostering a positive team environment.
Assistant Store Manager
Rainbow Shops
Methuen, MA
03.2023 - 09.2023
- Coordinated scheduling, opening/closing procedures, and maintained a clean, organized store environment.
- Assisted Store Manager in overseeing daily operations, managing staff, ensuring customer service excellence, handling inventory and driving sales growth.
Education
Public Health
Northern Essex Community College
Haverhill, MA02-2026
Human Services
Middlesex Community College
Lowell, MA05-2023
High School Diploma - undefined
Methuen High School
Methuen, MA06-2022
Skills
- Data entry and intake assessments
- Team collaboration
- Care coordination and case management
- Microsoft 365 proficiency
- Health education and community outreach
- Customer service and client advocacy
- Fluent in English and Spanish
Certification
- Certified Health Insurance Navigator
- Community Health Worker Certification
- Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Insurance Navigator
Greater Lawrence Community Action Council
10.2023 - Current
Assistant Store Manager
Rainbow Shops
03.2023 - 09.2023
Assistant Shift Leader
JCPenney
08.2020 - 12.2023
Human Services
Middlesex Community College
High School Diploma - undefined
Methuen High School
Public Health
Northern Essex Community College