Victoria Lora
METHUEN,Massachusetts
Summary
Detail-oriented professional with experience in customer service within health insurance and retail sectors. Managed sensitive information while guiding individuals through complex insurance processes, enhancing user understanding and access. Proficient in Microsoft 365 and collaboration tools, supporting effective communication and problem-solving.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Health Insurance Navigator
Greater Lawrence Community Action Council
Lawrence, US
10.2023 - Current
- A trained and certified professional who assists individuals and families in understanding and enrolling in health insurance plans through the Health Insurance Marketplace.
- Engaged with underserved populations through community events, health fairs, and public gatherings, facilitating understanding and access to health insurance coverage.
- Clarified eligibility for subsidies, tax credits, and financial assistance options, empowering clients to make informed enrollment decisions.
- Enhanced accessibility of services for individuals with disabilities and limited English proficiency, ensuring equitable access to health insurance resources.
- Protects the privacy and confidentiality of those receiving assistance.
Assistant Shift Leader
Jcpenney
Salem, US
08.2020 - 12.2023
- Managed daily store operations during shifts, supervising staff, ensuring excellent customer service, handling cash and sales transactions, and maintaining store standards.
- Trained new employees and resolved customer issues while assisting customers in joining reward programs and opening credit cards to enhance customer engagement.
- Maintained compliance with company policies and procedures, fostering a positive team environment.
Assistant Store Manager
Rainbow Shops
Methuen, US
03.2023 - 09.2023
- Assisted Store Manager in overseeing daily operations, managing staff, ensuring customer service excellence, handling inventory, and driving sales growth.
- Trained employees, resolved customer concerns, and contributed to achieving financial and operational goals.
- Coordinated scheduling, opening/closing procedures, and maintained clean, organized store environment.
Education
High School Diploma -
Methuen High School
MA06.2022
Some College (No Degree) - Human Services
Middlesex Community College
LowellSkills
- Health Education
- Customer service
- Data entry
- Manage Confidential Information
- Proficient in Microsoft 365
- Attention to Detail
- Organization and Time Management
- Team Collaboration
- Verbal & Written Communication Skills
- Fast-paced environments
Certification
Certified Health Insurance Navigator
Languages
English
Spanish
Timeline
Health Insurance Navigator
Greater Lawrence Community Action Council
10.2023 - Current
Assistant Store Manager
Rainbow Shops
03.2023 - 09.2023
Assistant Shift Leader
Jcpenney
08.2020 - 12.2023
High School Diploma -
Methuen High School
Some College (No Degree) - Human Services
Middlesex Community College