Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Training
Timeline
Generic
Open To Work

Melissa Greenlaw

Albany,KY

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Program Manager /Administrative AssistantProgram CoordinatorAssistant Program Operation ManagerDirect Care WorkerRespite Care Worker

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Albany, KY, US
Open to relocation: Yes

Salary Range

$35000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionCareer advancementCompany CulturePersonal development programs

Summary

With more than sixteen years working for and managing Retail Establishments, and ten plus years working in Human Services. I have been recognized for delivering exceptional customer service, imaginative ideas to boost in sales in a Retail setting and in Human Services I have imaginative ideas for the clients to expose them to daily living skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Program Manager /Administrative Assistant

ProAbility/The Arc of Bristol County
Fall River, MA
03.2022 - Current
  • Led development and implementation of residential service programs to enhance resident satisfaction and outcomes.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery efficiency.
  • Established training programs for staff to enhance skills and improve service quality within residential services.
  • Oversaw compliance with regulatory standards, ensuring adherence to best practices in residential care management.

Program Coordinator

May Institute
Marstons Mills, MA
06.2021 - 03.2022
  • ISP meeting scheduling
  • Developed training materials to enhance staff knowledge and program delivery effectiveness.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

Direct Support Professional

Commonwealth of Massachusetts
Scituate, MA
10.2018 - 2021
  • Assist in daily living skills.
  • Provide personal care and 1:1 cook clean communication
  • Supported individuals in daily living activities, fostering independence and personal growth.
  • Assisted with behavioral management techniques to promote positive interactions and community integration.

Assistant Program Operation Manager

People Incorporated
Taunton, MA
01.2015 - 10.2018
  • Completed documentation for all clients daily.
  • Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene (ADL's).
  • Cultivated positive relationships with other mental health professionals, programs and associations.
  • Administered discipline appropriately and set limits for behavior.
  • Conferred with parents and guardians, and administrators to resolve clients' behavioral problems.
  • 1:1 with clients.

Direct Care Worker

Cardinal Cushing Centers
Hanover, MA
06.2016 - 09.2016
  • Completed documentation for all clients daily.
  • Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene (ADL's).
  • Cultivated positive relationships with other mental health professionals, programs and associations.
  • Administered discipline appropriately and set limits for behavior.
  • Conferred with parents and guardians, and administrators to resolve clients' behavioral problems.
  • 1:1 with clients.

Respite Care Worker

ARC of the South Shore
North Weymouth, MA
03.2008 - 07.2016
  • Selected and recommended new instructional materials.
  • Implemented therapeutic plans for each child needs.
  • Establishing long time friendships.
  • Learning how to function in the public setting.
  • Cooking and Art lessons.

Residential Counselor Per Diem

BAMSI
Brockton, MA
10.2015 - 06.2016
  • Provided emotional support to residents, fostering a safe and nurturing environment.
  • Assisted in daily living activities, promoting independence and skill development among residents.

Sales Floor Lead (SFL)

Walgreens
Norwood, MA
11.2013 - 10.2014
  • Computed sales prices, total purchases and processed payments.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.

Store Manager

CosmoProf
Raynham, MA
06.2011 - 05.2013
  • Facilitated monthly and quarterly physical inventory counts.
  • Explained information about the quality, value and style of products to influence customer buying decisions.
  • Administered all point of sale opening and closing procedures.
  • Guided customers in choosing items that reflected personal style and shape.
  • Placed special orders and called other stores to find desired items.

Sub-Support Teacher Aide

Brockton Day Nursery
Brockton, MA
03.2008 - 09.2010
  • 1:1 with children who were on the Spectrum or a classroom Sub.

Support Manager

CVS/Pharmacy
Pembroke, MA
11.2004 - 10.2006
  • Key holder.
  • Answered customers questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Offered exceptional customer service to differentiate and promote the company brand.

Department Manager

Wal-Mart
Halifax, MA
07.1998 - 11.2004
  • Marked clearance products with updated price tags.
  • Processed shipments and maintained organized stock shelves.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Education

Certification in Medical Office Assistant; Dental Office Assistant - undefined

Ashworth
01-2018

Bridgewater Raynham Regional High - undefined

Bridgewater Raynham Regional High
Bridgewater, MA
01-1998

Skills

  • Store Management Experience
  • Developmental Disabilities Experience
  • HIPAA
  • Retail Management
  • Leadership
  • Supervising experience
  • Safety plans
  • Medication Administration
  • Case management
  • Autism Experience
  • Caregiving
  • Social Work
  • Special Education
  • Behavioral Health
  • Applied Behavior Analysis
  • Crisis Intervention
  • Management
  • Data collection
  • Program Management
  • Customer service
  • Cash handling
  • Data entry
  • Microsoft Excel
  • Organizational skills
  • Communication skills
  • Time management

Certification

  • Certified CPR / First Aid / AED, 2018-10-01, 2025-10-31
  • Certified CPI (Crisis Prevention Intervention), 2014-10-01, 2015-10-31
  • Human Rights, 2023-01-01
  • NVMAB - Monitor Inclusive, 2016-10-01, 2017-10-31
  • Positive Behavior Supports, 2015-01-01, 2023-01-31
  • Valued Roles, 2015-01-01
  • Vital Signs, 2016-10-01
  • Massachusetts MAP Certification, 2019-07-01, 2025-07-31
  • Safety Care, 2016-06-01, 2017-06-30
  • PABC, 2019-12-01, 2022-12-31
  • Driver's License, 2022-05-01, 2025-05-31
  • First Aid Certification, 2015-07-01, 2025-06-30
  • CPR Certification, 2023-07-01, 2025-07-31

Personal Information

  • Willing To Relocate: Anywhere
  • Driving License: Driver's License valid until May 2025
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Anywhere, Anywhere
  • Visa Status: Authorized to work in the US for any employer

Additional Information - Training

  • Developmental Disabilities
  • Professionalism
  • Marketing Communications and Branding
  • Fire Safety / OSHA / Universal Precautions, 2015-01-07
  • Health Care Policy, 2015-01-07
  • Understanding the People and Families We Support
  • HIPPA, 2015-01-06

Timeline

Program Manager /Administrative Assistant

ProAbility/The Arc of Bristol County
03.2022 - Current

Program Coordinator

May Institute
06.2021 - 03.2022

Direct Support Professional

Commonwealth of Massachusetts
10.2018 - 2021

Direct Care Worker

Cardinal Cushing Centers
06.2016 - 09.2016

Residential Counselor Per Diem

BAMSI
10.2015 - 06.2016

Assistant Program Operation Manager

People Incorporated
01.2015 - 10.2018

Sales Floor Lead (SFL)

Walgreens
11.2013 - 10.2014

Store Manager

CosmoProf
06.2011 - 05.2013

Respite Care Worker

ARC of the South Shore
03.2008 - 07.2016

Sub-Support Teacher Aide

Brockton Day Nursery
03.2008 - 09.2010

Support Manager

CVS/Pharmacy
11.2004 - 10.2006

Department Manager

Wal-Mart
07.1998 - 11.2004

Certification in Medical Office Assistant; Dental Office Assistant - undefined

Ashworth

Bridgewater Raynham Regional High - undefined

Bridgewater Raynham Regional High