Melissa Grimmett
Tipp City,OH
Summary
Dynamic and detail-oriented CCMA with a proven track record at Kettering Health, excelling in patient care and communication. Adept at multitasking and fostering teamwork, I implemented process improvements that enhanced patient satisfaction. Committed to continual learning and skilled in electronic health records, I ensure a positive experience for patients and staff alike.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
CCMA
Kettering Health
Troy, OH
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Patient Care Technician
Orthopedics Associates of Southwest Ohio
Dayton, OH
01.2019 - 02.2022
- Assisted patients with mobility, ensuring comfort and safety during rehabilitation exercises.
- Monitored vital signs and documented patient progress in electronic health records systems.
- Collaborated with nursing staff to provide quality care and address patient needs effectively.
- Educated patients on post-operative care and recovery practices to promote healing.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Implemented infection control protocols to maintain a safe environment for patients and staff alike.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Reduced stress for patients and families through effective communication and empathetic support.
Front Office Specialist
Dr. Miguel Topalov
Sidney, OH
01.2017 - 01.2019
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations and data integrity.
- Implemented process improvements that reduced patient wait times and increased overall satisfaction.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Greeted, registered, and checked in patients.
- Determined amounts due and accepted payments.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Provided forms to fill out or update and added latest information computer system.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
Education
Certificate - Medical Coding And Billing RHIT
DeVry University
Online09-2026
High School Diploma -
Houston High School
Houston05-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Computer skills
Timeline
CCMA
Kettering Health
01.2022 - Current
Patient Care Technician
Orthopedics Associates of Southwest Ohio
01.2019 - 02.2022
Front Office Specialist
Dr. Miguel Topalov
01.2017 - 01.2019
Certificate - Medical Coding And Billing RHIT
DeVry University
High School Diploma -
Houston High School