Melissa Gutierrez
San Antonio,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
10
10
years of professional experience
Work History
Owner
2 Hearts 1 Beat Boutique
San Antonio, Texas
12.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Houskepper
Earthwise Home Services
San Antonio, Texas
11.2016 - 11.2019
- Dusted and polished surfaces to achieve attractive shine.
- Prepared rooms with top-notch standards every time.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed soiled sheets, washcloths and towels.
- Trained other staff members by physically demonstrating complex tasks.
CSR/Bookeeper
Neighborhood Mini Mart
San Antonio, Texas
03.2013 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Tax Preparer
Turnaround Refund
San Antonio, Texas
01.2008 - 04.2008
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Assistant Manager
Texas Thrift Store
SAN ANTONIO, Texas
05.2005 - 08.2007
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Criminology With Minor in Psycology
Palo Alto College
San Antonio, TX05.2011
High School Diploma -
Blessed Sacrament Academy
San Antonio, TX05.1999
Skills
- Industry Expertise
- Board Oversight
- Operational Analysis
- Integrity and Transparency
Timeline
Owner
2 Hearts 1 Beat Boutique
12.2019 - Current
Houskepper
Earthwise Home Services
11.2016 - 11.2019
CSR/Bookeeper
Neighborhood Mini Mart
03.2013 - 07.2015
Tax Preparer
Turnaround Refund
01.2008 - 04.2008
Assistant Manager
Texas Thrift Store
05.2005 - 08.2007
Associate of Science - Criminology With Minor in Psycology
Palo Alto College
High School Diploma -
Blessed Sacrament Academy