Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hagel

Fargo,ND

Summary

Dynamic courier with a proven track record at FedEx Express, excelling in time-sensitive deliveries and exceptional customer service. Skilled in problem-solving and relationship building, I consistently ensured client satisfaction and repeat business while adhering to safety regulations. Recognized for my attention to detail and clean driving record, I thrive in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Courier

FedEx Express
05.1997 - 11.2021
  • Delivered packages efficiently, ensuring adherence to delivery schedules and customer expectations.
  • Operated company vehicles in compliance with safety regulations and company policies.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.

Education

Bachelor Of Science - History And Physical Education

Valley City State University
Valley City, ND
05.1986

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Excellent driving skills
  • Time management
  • Clean driving record
  • Package handling
  • Valid Driver's license
  • Decision-making
  • Relationship building and rapport
  • Time sensitive deliveries
  • Attention to confidentiality
  • Handheld scanning devices
  • Smartphone usage
  • Performance improvement
  • Defensive driving
  • Delivering time-sensitive specimens
  • Hazmat protocols

Timeline

Courier

FedEx Express
05.1997 - 11.2021

Bachelor Of Science - History And Physical Education

Valley City State University

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Melissa Hagel