Melissa Hagene
Kyle,TX
Summary
Dynamic professional with a proven track record at H-E-B, excelling in team leadership and customer service. Adept at process improvement and performance evaluation, I developed strategies that enhanced sales productivity and elevated customer satisfaction. Committed to fostering cross-functional collaboration and maintaining regulatory compliance in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Cross Functional Lead
H-E-B
San Marcos, TX
08.2018 - Current
- Provided daily direction and guidance to team members in Sales Operations.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Tracked inventory levels alongside departments and performed MSR actions as needed to maintain optimal stock levels.
- Resolved customer complaints quickly and efficiently.
- Developed strategies for improving customer service standards and increasing sales productivity.
Patient Financial Services Medical Receptionist
Southern Illinois Healthcare
Carbondale, IL
05.2017 - 06.2018
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
Cancer Rehabilitation Exercise Trainer
Southern Illinois University
Carbondale, IL
08.2013 - 05.2014
- Developed and implemented customized exercise programs to meet individual needs of clients.
- Monitored progress of clients throughout the duration of their program, adjusting as needed.
- Maintained accurate records of client's progress towards goals.
- Educated clients on healthy lifestyle habits such as nutrition and stress management.
- Encouraged clients during workouts to help them stay motivated and reach desired outcomes.
Education
Bachelor of Science in Exercise Science -
Southern Illinois University
Carbondale, IL05.2014
Skills
- Team leadership
- Customer service
- Coaching and mentoring
- Nutritional health
- Inventory management
- Process improvement
- Regulatory compliance
- Performance evaluation
- Cross-functional collaboration
- Task prioritization
- Positive attitude
- Problem solving
- Organizational communication
Accomplishments
- San Marcos HEB Employee of the Month
- Kyle HEB plus Employee of the Month
- HEB SORM graduate 2020
- Grand Opening Austin 31 HEB
Timeline
Cross Functional Lead
H-E-B
08.2018 - Current
Patient Financial Services Medical Receptionist
Southern Illinois Healthcare
05.2017 - 06.2018
Cancer Rehabilitation Exercise Trainer
Southern Illinois University
08.2013 - 05.2014
Bachelor of Science in Exercise Science -
Southern Illinois University
Similar Profiles
Osmar RangelOsmar Rangel
Curbie/Shopper at H-E-BCurbie/Shopper at H-E-B
Kiarra JaquezKiarra Jaquez
Merchandiser at H-E-BMerchandiser at H-E-B
Alejandra LugoAlejandra Lugo
Deli Person at H-E-BDeli Person at H-E-B
Lindsey LemenLindsey Lemen
Assistant Service Manager at H-E-BAssistant Service Manager at H-E-B
Aidet OrtizAidet Ortiz
Corporate Accounting Associate at Endeavor Real EstateCorporate Accounting Associate at Endeavor Real Estate