Melissa Hall
New Rochelle,NY
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and good at connecting with people resulting in repeat customers.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Funfuzion
New Rochelle, NY
01.2019 - 03.2021
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Deli Clerk
Stop&Shop
New Rochelle, NY
10.2018 - 02.2020
- Greeted customers at the counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared salads, soups, and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Banquet Server
Radisson Hotel
New Rochelle, NY
06.2016 - 02.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
Sales Associate
Walmart
White Plains, NY
04.2016 - 09.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance Increasing sales by 10%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Laborer
Glen Island Park
New Rochelle, NY
07.2013 - 03.2016
- Collaborated with team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Read work orders or receive oral instructions to determine work assignments and equipment and materials needed.
- Performed general housekeeping and cleaning tasks.
- Observed site safety rules to maximize protection for team members and equipment.
Office Assistant
C&C TOURS
New Rochelle , NY
12.2006 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed clerical work such as sorting mail, restocking supplies, and typing documents.
- Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies by80%.
Education
Associate of Science - Business Administration And Management
Post University
Waterbury, CT07.2023
High School Diploma -
New Rochelle High School
New Rochelle, NY06.1988
Skills
- Maintaining Office Records
- Appointment scheduling
- Problem resolution
- Computer Proficiency
- Financial Operation
- Inbound and Outbound Calling
- Customer Service and Assistance
- Effective Written and Verbal Communication
Timeline
Customer Service Rep
Funfuzion
01.2019 - 03.2021
Deli Clerk
Stop&Shop
10.2018 - 02.2020
Banquet Server
Radisson Hotel
06.2016 - 02.2020
Sales Associate
Walmart
04.2016 - 09.2018
Laborer
Glen Island Park
07.2013 - 03.2016
Office Assistant
C&C TOURS
12.2006 - 05.2013
Associate of Science - Business Administration And Management
Post University
High School Diploma -
New Rochelle High School
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