Melissa Hall
Scottsdale,US
Summary
Compassionate professional known for delivering quality service that focuses on each clients individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying community resources and developing effective treatment plans. Strong background in fostering human connections for clients and caregivers alike.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Oasis Behavioral Health Hospital
03.2024 - 06.2024
- Enhanced patient outcomes by utilizing evidence-based practices and tailoring interventions to individual needs.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Facilitated group sessions for improved peer support and shared learning experiences among patients.
Collections Specialist (contractor)
International Education Corporation
09.2023 - 02.2024
- Made outbound calls to students with outstanding loan balances using a dialer; averaging 150 calls daily
- Processed loan payments and setup auto withdrawals using Authorize.net
- Strategically utilized skip tracing tactics to locate crucial contact information
- Securely kept track of students with unpaid balances in locked Microsoft Excel spreadsheets.
Customer Service Manager
Goodwill of Northern and Central Arizona
06.2021 - 09.2023
- Executed retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a store location
- Ensured team members delivered excellent service and were up-to-date on all training objectives
- De-escalated customer complaints while always finding a fair solution
- Reconciled and balanced tills at end of shifts and created end-of-day sales reports
- Oversaw and assisted with daily tasks including cashiering, sorting product, and stocking.
Patient Service Specialist (contractor)
District Medical Group
10.2020 - 06.2021
- Contributed to the development and implementation of a digital centralized scheduling system at Children's Rehabilitation Center.
- Authored and organized an employee handbook using Microsoft Word and Excel.
- Proficiently trained in Cerner EMR software to schedule appointments, document medical notes, and update patient charts.
Veterinary Technician/Client Care Coordinator
Animal Care Hospital
06.2019 - 09.2020
- Performed utilized safe animal restraint practices throughout exams, ran diagnostics, supported veterinarians during medical procedures and properly educated clients on treatment plans
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Lead Navigator, BHT, CPSS
Community Bridges, Inc.
03.2018 - 05.2019
- Conducted engagement, case management, and ongoing wrap around supportive services to vulnerable individuals, leading them to a healthy and productive lifestyle
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Bachelor of Arts - Communications
University of Washington
Seattle, WA06.2007
Skills
- Microsoft Office (10 years)
- Customer Service (10 years)
- Multi-line phone systems
- Appointment scheduling
- EMR systems
- Content management systems
- Conflict management
- Behavioral health
- Peer Support
- Data entry (10 years)
Certification
- CPR Certification, 04/01/24, 04/01/26
- First Aid Certification, 04/01/24, 04/01/26
- Fingerprint Clearance Card, 04/01/24, 04/01/30
- Peer Support Specialist Certification, Present
- Certified Behavioral Health Technician, Present
Timeline
Behavioral Health Specialist
Oasis Behavioral Health Hospital
03.2024 - 06.2024
Collections Specialist (contractor)
International Education Corporation
09.2023 - 02.2024
Customer Service Manager
Goodwill of Northern and Central Arizona
06.2021 - 09.2023
Patient Service Specialist (contractor)
District Medical Group
10.2020 - 06.2021
Veterinary Technician/Client Care Coordinator
Animal Care Hospital
06.2019 - 09.2020
Lead Navigator, BHT, CPSS
Community Bridges, Inc.
03.2018 - 05.2019
Bachelor of Arts - Communications
University of Washington
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