Melissa Haniff
Winter Garden
Summary
Professional Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
Work History
SERVER
MILLERS ALE HOUSE
12.2023 - Current
- FOLLOWED THE STEPS OF SERVICE AS DEFINED IN THE MILLER'S ALE HOUSE TRAINING MATERIALS
- ENSURES MENU KNOWLEDGE TO ADDRESS GUESTS' QUESTIONS, INCLUDING FOOD ALLERGY ISSUES
- ENSURES PROPER FOOD HANDLING, STOCKING, AND SANITATION, CLEANLINESS OF WORK AREAS
- NOTIFIES MANAGEMENT IMMEDIATELY OF ANY POTENTIAL ISSUE WITH GUESTS, TEAM MEMBERS, AND/OR LONG TICKET TIMES
- SERVES ALL FOOD AND ALCOHOL WITHIN ACCORDANCE OF COMPANY STANDARDS AND STATE SERVICE REQUIREMENTS
CASE MANAGER
SAFE AT HOME GCJFCS
10.2022 - Current
- Conduct home visits 1-2x a week for In-home non-judicial assigned impending danger cases experiencing danger threats such as Domestic Violence, Substance Abuse, Inadequate Supervision, Environmental Hazards, Child Abuse, and Child Neglect
- Administer drug tests to clients to ensure substances have not been used
- Utilized the FSFN, CM portal and Argos systems for proper documentation of each case
- Created files to store important legal documents and paperwork
- Conduct private interviews with clients and separately complete private interviews with the children
- Frequently communicated with the children to identify needs and behavioral concerns
- Create and follow safety plans, case plans, progress updates, NCFAS opening and closure, and case notes
- Provides emergency assistance with Present danger In-home non-judicial cases
- Lead facilitation of team services in the Safe at Home Central Florida Program Model
- Provided linkages to formal (community providers) and informal (family, friends, neighbors, church, school, etc.) Resources to clients involved with The Florida Department of Children and Families to ensure child safety needs are met in conjunction with provision of family strengthening interventions
- Contributes to the organizations monthly and annual reports
- Worked alongside legal services and DCF to provide case updates and need for legal intervention
Bartender
Elite Event Staffing and Management
01.2020 - Current
- I have worked high volume events such as EDC, Ultra Fest, Sea Food Fest, Beer and Wine Fest and The Super Bowl Tampa since 2020.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained impeccably clean, attractive and well-stocked bar area.
BARTENDER
MOBILE BARTENDING
10.2022 - 04.2023
- Efficiently and accurately took and delivered orders for bottles whilst preparing cocktails at the table
- Provided friendly, attractive, and attentive guest service while establishing rapport with guests
- Promoted events via social media to drive traffic to the venues
- Display enthusiasm and knowledge about establishment and promoting items while assertively upselling menu items
COURT PROGRAM SPECIALIST I
Ninth Judicial Circuit Court
01.2019 - 10.2022
- Prepare temporary and final injunction orders based upon the monitoring of scheduled injunctions on a daily basis
- Prepare weekly docket/calendars for injunction return hearings
- Fulfill the duties as a courtroom driver by preparing final orders, scheduling new hearing dates, and contacting appropriate resources for the judge
- Communicate and interact with coworkers, management, judges, judicial assistants, the general public, and other personnel from outside agencies in a courteous and professional manner
- Responsible for providing information to respondents/offenders pertaining to court ordered classes, surrender of firearms, substance abuse and mental health evaluations, and any other provisions as required by the Court
SEXUAL ASSAULT COUNSELOR/VICTIM ADVOCATE
Victim Service Center
05.2021 - 05.2022
- Provide individualized victim focused services and resources to victims of sexual assault
- Role is based out of confidential forensic exam location
- Weekend response to Hotline at forensic location
- Provide Victim accompaniment to medical forensic exam
- Provide Victim advocacy for emergency medical care
- Provide information on Law Enforcement interview advocacy
- Provide information about Notification of criminal justice events
- Provide victims with resources, support, non-emergency and emergency services
COURT PROGRAM SPECIALIST II
Ninth Judicial Circuit Court
01.2018 - 01.2019
- Assisted during the pre & post injunction for protection hearings through the active and daily case management of said cases
- Completed the appropriate court documents for processing on behalf of the petitioners
- Assisted victims of Domestic Violence by linking them to the appropriate resources
- Attended court hearings for best practice
- Communicated with the judiciary to ensure the legal documents were adequate
- Provided orientation and guidance to the children prior to visiting with their visiting parent at the Children's Visitation Center, which conducts supervised visitation observed by an observer from the Center in order to ensure the safety of the children
- Extensive contact maintained with local law enforcement agencies, Office of the State Attorney, and a variety of social service agencies and professionals including doctors, attorneys, psychologists, guardian ad litems, psychiatrists, social workers, and hospitals
BARTENDER/ SERVER
CARIBBEAN FUSION
01.2016 - 04.2018
- Efficiently and accurately take and deliver orders for mixed drinks and bottles
- Served guests their meals, while providing distinguished customer service
- Gave guests accurate food descriptions along with favored drink pairings
- Provided friendly, attractive, attentive guest service while establishing rapport with guests
- Cash handling and distributed tips amongst other bartenders
- Worked the restaurant events with a great number of patrons
- Provided bottle service to patrons along with drinks specials
- Attended to VIP Sections during special events
DG 2-1-1 SPECIALIST- SEMINOLE STATE COLLEGE OF FL
Heart of Florida United Way
06.2016 - 01.2018
- Maintained onsite office hours at Seminole State College of Florida Campuses for the Heart of Florida United Way Destination Graduation program, providing support to students to ensure ongoing success
- Worked for a non-profit organization that linked students to needed resources
- Provided appropriate screenings for specialized programs or appointment setting with the DG Case Manager
- Conducted follow-ups through the phone and email, addressing progress with financial stability and towards their academic degree
- Worked with Seminole State College staff to locate/coordinate resources, collaborate, and support students' success
- Processed student's confidential documentation and maintained accurate data collection on all students in the appropriate database
- Managed the inventory of the department's food pantry
2-1-1 CALL CENTER SPECIALIST INTERN
Heart of Florida United Way
01.2016 - 06.2016
- Participated in the University of Central Florida's School of Social Work internship
- Answered calls for residents in several different counties requiring referral services or guidance to various resources that best fit their needs
- Searched the database for local services such as local food banks and nutrition programs, emergency housing assistance, disaster relief, employment and education opportunities, veteran services, parent resources, health care information, and support and crisis assistance for mental disorders
- Provided crisis intervention and suicide prevention strategies to callers
- Filled out paper/electronic forms for proper submission to the agency
- Completed the direct intake as a 2-1-1 specialist for the Seminole State Student Persistence Fund at Seminole State College
ASSISTANT TEACHER
Starchild Academy
03.2013 - 05.2015
- Worked directly with children in the Pre-Kindergarten classroom to enhance their developmental needs and promote efficient educational growth
- Analyzed departmental documents for distribution and filing
- Assisted the lead teacher in grading the children's homework
- Documents minor and major injuries and reported to the supervisor and parents
- Identified the needs of each child by documenting progress and observed behaviors
- Helped feed and change the children and provided one-on-one attention to each child
- Organized the classroom and planned intellectual activities per the lead teacher's request
- Instructed and supervised the children in social and developmental activities such as mathematics and reading
- Planned activities for children such as storytelling, art projects, and toy rotation
SALES ASSOCIATE/ FOOD PREP
TARGET
08.2012 - 03.2013
- Handled cash, check, and credit card transactions
- Worked in all departments to ensure sales floor is full, zoned, and in stock for guests
- Worked in Target Pizza Hut and Bakery preparing and storing goods for target guests
- Completed food inventory and completed food orders for both Target Pizza Hut and Bakery
- Complete all backroom daily and weekly audits
- Help guests whilst completing workload with minimal guest disruption
Education
Completion -
ELITE BARTENDING SCHOOL AND EVENT STAFFING
Orlando, FL01.2025
Bachelor's - Social Work
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL05.2016
Associate's - Arts
VALENCIA COLLEGE
Orlando, FL05.2014
Skills
- Teamwork
- Safe service compliance
- Mixology
- Cash register operation
- Hospitality service expertise
- Cocktail list development
- Creative mixology
- Customer service expertise
- Suggestive selling
- Safe food handling procedures
- Responsible alcohol service
Timeline
SERVER
MILLERS ALE HOUSE
12.2023 - Current
CASE MANAGER
SAFE AT HOME GCJFCS
10.2022 - Current
BARTENDER
MOBILE BARTENDING
10.2022 - 04.2023
SEXUAL ASSAULT COUNSELOR/VICTIM ADVOCATE
Victim Service Center
05.2021 - 05.2022
Bartender
Elite Event Staffing and Management
01.2020 - Current
COURT PROGRAM SPECIALIST I
Ninth Judicial Circuit Court
01.2019 - 10.2022
COURT PROGRAM SPECIALIST II
Ninth Judicial Circuit Court
01.2018 - 01.2019
DG 2-1-1 SPECIALIST- SEMINOLE STATE COLLEGE OF FL
Heart of Florida United Way
06.2016 - 01.2018
BARTENDER/ SERVER
CARIBBEAN FUSION
01.2016 - 04.2018
2-1-1 CALL CENTER SPECIALIST INTERN
Heart of Florida United Way
01.2016 - 06.2016
ASSISTANT TEACHER
Starchild Academy
03.2013 - 05.2015
SALES ASSOCIATE/ FOOD PREP
TARGET
08.2012 - 03.2013
Bachelor's - Social Work
UNIVERSITY OF CENTRAL FLORIDA
Associate's - Arts
VALENCIA COLLEGE
Completion -
ELITE BARTENDING SCHOOL AND EVENT STAFFING
Similar Profiles
Fabio EguesFabio Egues
Server at Millers Ale HouseServer at Millers Ale House
Zoey OlsonZoey Olson
Waitress at Millers Ale House Bar and GrillWaitress at Millers Ale House Bar and Grill
Kaliegh-Mae RamosKaliegh-Mae Ramos
Server at Millers Ale House Bar and GrillServer at Millers Ale House Bar and Grill