Melissa Harbottle
Manager
Hanford,CA
Summary
Proficient Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
07.2012 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records for over 30 employees.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed new store location from ground up by hiring and training efficient team.
- Performed statistical analyses to gather data for operational and forecast team needs
Store Manager
Pacific Sunwear
07.2002 - 07.2012
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Education
Associate of Arts - Business
College of The Sequoias
Visalia, CA12.2004
Skills
- Performance Monitoring and Evaluation
- Finance and Accounting Oversight
- Payroll and Time Management
- Operational Efficiency
- Recruiting and Hiring
- Microsoft Office
- Relationship building and management
- Personnel development
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
07.2012 - Current
Store Manager
Pacific Sunwear
07.2002 - 07.2012
Associate of Arts - Business
College of The Sequoias
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