Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Hargis

Fairfield Twp,OH

Summary

Professional dedicated to providing superior support and customer service for patents in need of reliable information regarding surgical procedures, finance options and pre-surgical documentation requirements.. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying patient needs and concerns to improve engagement strategies and overall service. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful at devising satisfying solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Patient Coordinator and Managing Esthetician

Mandell-Brown Plastic Surgery Center
07.2020 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Provided all medical esthetician services for the practice including: dermaplane, facials, chemical peels, waxing, microdermabrasion, microneedling with radiofrequency, hydrafacials, Trusculpt, Venus Legacy and skin care consultations.
  • Ensured accuracy of the skin care product inventory and ordered products efficiently.

Estetician Instructor and Cosmetology Instructor

Aveda Fredric's Institute
04.2014 - 06.2020
  • Create and plan theory as well as hands on lessons for students.
  • Supervise and guide students on the clinic floor as well as within the spa with our guests.
  • Prepare students for the Ohio Cosmetology exam.
  • Prepare students for the Ohio Advanced Esthetician exam.
  • Offer students guidance to identify goals and/or problem solve challenges.
  • Attend trainings and workshops to stay current with skills for theory and practical.
  • Train students to stay up to date on techniques introduced to the field.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Improved student comprehension by incorporating diverse teaching methods and materials.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Knowledgeable of Microsoft Excel, Microsoft PowerPoint, Google docs, Google sheets, Google slides.

Education

Managing Cosmetologist/ Managing Esthetician -

Aveda Fredric's Institute
Butler County, OH

Bachelor of Arts - Business

University of Cincinnati Blue Ash College
Cincinnati, OH

High School Diploma - College Prep

Lakota West High School
Beckett Ridge, OH

Skills

  • Records Management
  • Office Administration
  • Patient Confidentiality
  • Electronic Records Management
  • Organizational Skills
  • Empathy and Compassion
  • Customer Service
  • Resourcefulness
  • Conflict Resolution
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking

Accomplishments

  • Obtained Advanced Cosmetology license and Instructor’s license from Ohio State Board of Cosmetology, 2016;
  • Obtained Esthetician Coach certification from Aveda

Timeline

Patient Coordinator and Managing Esthetician

Mandell-Brown Plastic Surgery Center
07.2020 - Current

Estetician Instructor and Cosmetology Instructor

Aveda Fredric's Institute
04.2014 - 06.2020

Managing Cosmetologist/ Managing Esthetician -

Aveda Fredric's Institute

Bachelor of Arts - Business

University of Cincinnati Blue Ash College

High School Diploma - College Prep

Lakota West High School

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Melissa Hargis