MELISSA HARMON
Littlefield,United States
Summary
Dynamic Gaming Professional with extensive experience in managing Table Games and ensuring compliance with rigorous gaming standards. Expertise in customer engagement and game management within high-pressure casino environments. Proven ability to collaborate with teams while delivering exceptional results and adapting to evolving needs.
Overview
14
14
years of professional experience
Work History
Table Games Dealer
Mesquite Entertainment
04.2024 - Current
- Ensured compliance with gaming regulations while dealing cards at various tables.
- Enhanced gaming experiences through exceptional customer service during player interactions.
- Maintained clean and organized tables by efficiently setting up and breaking down games.
- Monitored gameplay for fairness, promptly resolving discrepancies to uphold game integrity.
- Fostered a positive atmosphere through effective collaboration, encouraging player loyalty.
- Streamlined chip handling and payouts, improving overall operational efficiency.
Assistant Manager
Kentucky Fried Chicken
10.2023 - 04.2024
- Enhanced team productivity by developing effective operational strategies.
- Streamlined communication between departments to ensure seamless daily operations.
- Fostered continuous learning by supporting training initiatives for new hires.
- Identified process improvement opportunities through analysis of performance metrics.
Deli Clerk
Smiths Grocery Store
01.2022 - 09.2023
- Ensured compliance with health standards by maintaining deli cleanliness and organization.
- Enhanced customer experiences through knowledgeable product recommendations and assistance.
- Achieved precise meat and cheese portioning by operating slicing machines and scales accurately.
- Prepared high-quality deli items, following specific recipes and presentation standards.
Customer Experience Manager
Alorica work from home
03.2020 - 01.2022
- Enhanced customer satisfaction by exercising sound judgment in credit issuance.
- Resolved product and service concerns, boosting sales and customer loyalty.
- Proactively followed up on shipping statuses, expediting orders for timely delivery.
- Educated customers on billing and service procedures to improve satisfaction.
- Facilitated communication between customers and retail buyers to meet demand efficiently.
- Built strong client relationships through effective problem resolution and follow-up.
Customer Service Account Manager
Teleperformance Salt Lake City
06.2015 - 11.2019
- Enhanced cash flow efficiency by accurately reporting and analyzing chargebacks.
- Improved customer satisfaction by resolving issues and optimizing operational processes.
- Answered 50 customer queries per shift, ensuring timely and effective support.
- Developed firmware to effectively test hardware, enhancing quality assurance processes.
- Managed high volume of calls, efficiently reconciling delinquent accounts for clients.
Customer Representative
Xerox
04.2012 - 05.2015
- Achieved high customer satisfaction by addressing inquiries and concerns effectively.
- Exceeded performance targets through organized, relationship-focused customer interactions.
- Resolved customer issues promptly, ensuring a positive service experience.
- Updated customer account information accurately using both manual and digital methods.
- Informed customers about products, pricing, and upcoming company changes efficiently.
Education
High School -
Kearns High School
Kearns, UT01.2011
Some college (No degree) - Early Childhood Education
Salt Lake Community College: Jordan Campus
West Jordan, UTSkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Team player mentality
- Memory retention
- Guest service
- Table game rules
- Fraud detection
Timeline
Table Games Dealer
Mesquite Entertainment
04.2024 - Current
Assistant Manager
Kentucky Fried Chicken
10.2023 - 04.2024
Deli Clerk
Smiths Grocery Store
01.2022 - 09.2023
Customer Experience Manager
Alorica work from home
03.2020 - 01.2022
Customer Service Account Manager
Teleperformance Salt Lake City
06.2015 - 11.2019
Customer Representative
Xerox
04.2012 - 05.2015
Some college (No degree) - Early Childhood Education
Salt Lake Community College: Jordan Campus
High School -
Kearns High School