Melissa Harris
Tulsa
Summary
Dedicated professional with extensive experience in customer service and healthcare. Proven skills in conflict resolution and attention to detail, ensuring optimal patient care and customer satisfaction. Adept at documentation and recordkeeping, enhancing operational efficiency while fostering positive relationships. Committed to delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Childcare Provider
Daycare / Childcare Provider
Springfield
02.2020 - 04.2025
- Managed childcare responsibilities in a home by providing attentive care.
- Created healthy food options and beverages to support well-being.
- Utilized positive behavior management methods to reinforce desirable behavior.
- Organized and directed age-appropriate activities to stimulate learning.
Packer
Macys Distribution Center
Owasso
09.2019 - 01.2020
- Packed customer orders in suitable packaging for safe delivery.
- Protected materials during transport to ensure integrity.
- Printed accurate labels for streamlined shipping process.
- Conveyed packages on belt to shipping area efficiently.
Medical Assistant
Home Healthcare
Tulsa
02.2011 - 09.2019
- Monitored patient vitals and documented health observations.
- Prepared healthy meals to meet dietary needs of patients.
- Supported grooming and personal care routines to maintain dignity.
- Ensured proper medication observation for safety.
- Assisted with mobility needs, encouraging physical activity.
- Recorded progress and concerns for comprehensive care plans.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Customer Service Representative
Dish Network
06.2014 - 07.2015
- Handled inbound calls in call center, assisting customers with billing and technical issues.
- Recommended products and service upgrades to enhance customer experience.
Education
Electronic Health Records
MedCerts
USA01-2024
Certification - Medical Assistant
Cape Career And Technology Center
Cape Girardeau, MO06-2015
High School Diploma -
Cape Central High School
Cape Girardeau, MO06-1994
Skills
- Conflict resolution
- Data entry
- Problem solving
- Attention to detail
- Time management
- Medical terminology
- Customer service
- Team collaboration
- Communication skills
- Organizational skills
- Answer telephones
- Documentation and recordkeeping
Timeline
Childcare Provider
Daycare / Childcare Provider
02.2020 - 04.2025
Packer
Macys Distribution Center
09.2019 - 01.2020
Customer Service Representative
Dish Network
06.2014 - 07.2015
Medical Assistant
Home Healthcare
02.2011 - 09.2019
Electronic Health Records
MedCerts
Certification - Medical Assistant
Cape Career And Technology Center
High School Diploma -
Cape Central High School
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