Melissa Hawkins
North Kingstown,RI
Summary
Accomplished Customer Service Representative with a proven track record at Prime Therapeutics, enhancing customer retention through exceptional active listening and problem-solving abilities. Expert in bridging care gaps and driving medication adherence programs, demonstrating critical thinking and professional telephone demeanor. Skilled in customer relations and data entry, contributing to positive client feedback and streamlined processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Prime Therapuetics
09.2019 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Bridge gap in care between members, pharmacies and providers for specific medicare programs.
- Connect members with pharmacists for clinical medication reviews
- Integral part of outreach program for medication adherence
Support Specialist
Neighborhood Health Plan
02.2017 - 08.2019
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded quickly and accurately to Providers in need of information pertaining to inpatient hospital stays.
- Accurately process inpatient inpatient stay requests in a timely manor
- Assisted nurse manager with daily discharges and claims payment.
Education
Bachelor of Science - Human Services
University of Rhode Island
Kingston, RI12.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Follow-up skills
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Prime Therapuetics
09.2019 - Current
Support Specialist
Neighborhood Health Plan
02.2017 - 08.2019
Bachelor of Science - Human Services
University of Rhode Island
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