Melissa Heck
Evansville,IN
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
2
2
years of professional experience
Work History
Cashier
Hucks Gas Station
Evansville, IN
09.2023 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Deli Clerk
On The Fly Marketing
Evansville, IN
03.2023 - 08.2023
- Maintained cleanliness of the deli area and equipment.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Rotated product on shelves to ensure freshness.
- Assisted customers with selecting products from the deli case or menu board.
- Inspected labels on deli products to verify accuracy of pricing.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Deli Clerk
Crossroads IGA
Evansville, IN
08.2022 - 03.2023
- Maintained cleanliness of the deli area and equipment.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Adhered to health and safety standards while preparing food.
- Stocked shelves with fresh items daily.
- Greeted customers in a friendly and professional manner.
Education
Basic Studies
Boonville High School
Boonville, INSkills
- Drawer balancing
- Returns processing
- Product restocking
- Dependability and reliability
- Gift card handling
- Cleaning and sanitizing
- Work ethic and integrity
- Customer service excellence
- Cash drawer balancing
- Cash handling
- Order taking
- Point of sale operation
- Customer service
- Credit card processing
- POS system operations
- Team collaboration
- Cash register operation
- Loyalty program promotion
- Liquor law compliance
- Identification checks
- Merchandise restocking
- Money handling
- Attention to detail
Timeline
Cashier
Hucks Gas Station
09.2023 - 02.2024
Deli Clerk
On The Fly Marketing
03.2023 - 08.2023
Deli Clerk
Crossroads IGA
08.2022 - 03.2023
Basic Studies
Boonville High School