Melissa Heck
San Diego,CA
Summary
Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Overview
29
29
years of professional experience
2000
2000
years of post-secondary education
Work History
Outside Sales Representative/Marketing and Social Media Coordinator
Riptide Deck & Mastic
San Diego, California
02.2022 - Current
- Developed relationships with clients to promote decking and mastic products.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to plan sales strategies and territory management.
- Actively pursue clients through in person interactions, lunch and learns, trade shows and events at at local distributors.
- Efficiently ran all social media accounts along with ad purchases.
- Organized promotional events to increase brand awareness and product visibility.
- Responded promptly to customer inquiries via phone or email.
Caregiver
Family Members
San Diego, California
10.2013 - 05.2020
- Assisted Father and grandmother with daily living activities and personal care needs.
- Managed medication administration and ensured timely delivery
- Provided companionship and emotional support to enhance client well-being.
- Transportation to doctor appointments, surgery and emergency room visits
- Be available 24/7
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Observed changes in behavior or physical condition that may require medical attention
Insurance Customer Service Representative
State Farm
San Diego, California
12.2011 - 09.2013
- Assisted customers with insurance inquiries and policy information.
- Processed claims and managed documentation for timely resolution.
- Educated clients on coverage options and policy details effectively.
- Coordinated with underwriters to facilitate policy approvals and adjustments.
- Resolved customer complaints through active listening and problem-solving skills.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Navigated computer system to look up customer information and update policies.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
Telephone Sales Consultant 2
Mission Federal Credit Union
Poway, California
10.2010 - 12.2011
- Provide outstanding customer service to all members
- Answer high call volume
- Engaged customers through effective communication and persuasive sales techniques.
- Conducted follow-up calls to ensure customer needs were met promptly.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Trained new staff on product knowledge and sales strategies effectively.
- Maintained up-to-date knowledge of company's products and services.
- Managed customer accounts to maintain satisfaction and loyalty
- Responded to customer inquiries via telephone calls and emails.
- Participated in weekly team meetings designed to review performance metrics, discuss best practices and brainstorm ideas for improvement.
Sales Representative
GEICO
San Diego, California
02.2009 - 10.2010
- Obtained California personal lines broker license.
- Provide “A” level customer service daily
- Answer high call volume daily, average- 130 calls
- Received 100% on all mystery shops
- No, and understand insurance terminology
- Developed strong relationships with clients to understand their needs.
- Conducted product demonstrations to showcase features and benefits
- Managed customer inquiries and provided timely solutions to issues.
- Participated in team meetings to align on goals and strategies.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Member Contact Agent
USA Federal Credit Union
San Diego, California
09.2007 - 12.2008
- Managed client inquiries and provided accurate information on services.
- Developed strong relationships with customers to enhance their experience.
- Coordinated communication between teams to ensure service delivery.
- Resolved issues promptly to maintain customer satisfaction levels.
- Achieved 100% on all call reviews
- Lead weekly department meetings provide information & training on new policies and procedures
- Answered high volume of calls per day; average 85-105
- Exhibit high knowledge on credit union benefits
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
Assistant sales operations
Verizon Wireless
San Diego, California
12.2004 - 08.2007
- Assisted customers with product inquiries and service issues.
- Coordinated scheduling for team meetings and training sessions.
- Managed inventory and ensured stock availability for sales staff.
- Merchandise manger
- Achieved top sales for the year of 2004
- Delivered outstanding sales and excellent customer service
- Greeted visitors, clients and guests in a professional manner
- Maintained positive working relationship with fellow staff and management.
Front End Associate
Costco
San Diego, California
11.2002 - 12.2004
- Assisted members with product inquiries and selections at retail store.
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Processed customer transactions and provided excellent customer service.
- Handled large cash amounts daily
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Sign up new members and explain benefits of Costco membership
Cashier Assistant
Vons Grocery Store
El Cajon, California
07.1999 - 10.2002
- Assisted customers with product inquiries and checkout processes.
- Managed cash register operations and processed customer transactions.
- Maintained cleanliness and organization in checkout areas and store displays.
- Handled customer complaints with professionalism and empathy.
- Stocked shelves and ensured product availability for customers.
- Interacted politely with customers to promote quality service during checkout.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
Hospital Volunteer
Grossmont Hospital
La Mesa, CA
10.1996 - 12.1997
- Assisted patients with daily activities and comfort during their hospital stay.
- Supported medical staff by delivering supplies and maintaining clean work areas.
- Engaged with patients to provide companionship and emotional support.
- Organize charts/files
- Proficient in medical terminology
- Helped organize patient information and maintain accurate records in the system.
Education
West Hills High School
Santee, CASome College (No Degree) - Psychology
San Diego Miramar College
San Diego, CALicense - Insurance
Personal Lines Broker License
Skills
- Customer relationship management
- Product demonstrations
- Territory management
- Sales strategy development
- Sales management
- Approachable
- Phone and email etiquette
- Multitasking
- Excellent customer service skills
Timeline
Outside Sales Representative/Marketing and Social Media Coordinator
Riptide Deck & Mastic
02.2022 - Current
Caregiver
Family Members
10.2013 - 05.2020
Insurance Customer Service Representative
State Farm
12.2011 - 09.2013
Telephone Sales Consultant 2
Mission Federal Credit Union
10.2010 - 12.2011
Sales Representative
GEICO
02.2009 - 10.2010
Member Contact Agent
USA Federal Credit Union
09.2007 - 12.2008
Assistant sales operations
Verizon Wireless
12.2004 - 08.2007
Front End Associate
Costco
11.2002 - 12.2004
Cashier Assistant
Vons Grocery Store
07.1999 - 10.2002
Hospital Volunteer
Grossmont Hospital
10.1996 - 12.1997
West Hills High School
Some College (No Degree) - Psychology
San Diego Miramar College
License - Insurance
Personal Lines Broker License