MELISSA Hennings

• Processed and verified patient information for accuracy and completeness.
• Executed processing of insurance authorizations to guarantee patient coverage and financial responsibility.
• Utilized electronic health records system to manage data entry and retrieval efficiently.
• Trained new staff on operational procedures and best practices for workflow efficiency.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Maintained organized filing systems, facilitating easy access to essential documents and records.
• Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
• Applied critical thinking skills to identify opportunities for improvement within current workflows or procedures.
• Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
• Collaborated with various departments to enhance patient care delivery.

•Oversaw checks and balances of farm accounts across Midwest region.

•Executed invoice processing for farm accounts to ensure timely payments.

•Facilitated operational support for over 25 farm managers.

• Executive Assistant to CEO and CMO; Data Entry for accounting department; Schedule meetings for Executive team members; Prepare documentation for clients; Accept and post payments for clients; Handle and balance weekly cash deposits

• Assistant to 3 Financial Advisors; Process payroll for accounting department; Schedule meetings for advisor team members; Prepare documentation for clients and financial custodian; answer multi-line phone system and route calls as needed; data entry and filing as needed

• Prepare Board Meeting notes; Run reports for grant funding opportunities and financial statements; Process monetary and in-kind donations; Create and prepare acknowledgement letters to donors; Data Entry for accounting department; Schedule meetings for Executive team members; Collect rent payments from Permanent Supportive Housing clients; Accept and post payments for resident and non-resident clients; Handle and balance weekly cash deposits; Provide back up support to Accounting Assistant

• Update hourly reports to provide company statistics; Control telephone queue to ensure calls are answered in a timely manner; Maintain call volume statistics to communicate staffing surplus/deficits; Analyze data to determine call volume forecasting; Provide oversight of the call center floor in absence of management

• Ensure staffing is in place to meet client needs based on projected call volume; Prepare reports for client executives to provide data for client based needs; Work with company executives and directors to secure client relations

• Provide personal call statistics to team of call center agents; Ensure quality and customer service is maintained throughout each call by performing Quality Assurance checks; Work with company executives to provide data to ensure client needs are met