Melissa Henry
Lauderhill,FL
Summary
Dynamic operations professional with a proven track record at Walmart, enhancing aircraft servicing turnaround times through process improvements. Skilled in safety awareness and incident reporting, I excel in optimizing flight schedules and training staff, ensuring compliance and high service standards while maintaining confidentiality and security.
Overview
2026
2026
years of professional experience
Work History
Customer Host
Walmart
- Implemented process improvements that enhanced turnaround times for aircraft servicing.
- Collaborated with ground services teams to streamline boarding procedures and customer service efforts.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Coordinated flight schedules to optimize operational efficiency and minimize delays.
- Trained new staff on safety protocols and operational practices to maintain high standards of service.
- Monitored real-time flight data to provide updates on arrivals and departures to relevant stakeholders.
- Assisted in baggage handling processes, ensuring timely loading and unloading of aircraft.
Operations Agent
Silver Airways
03.2007 - 06.2025
- Implemented process improvements that enhanced turnaround times for aircraft servicing.
- Collaborated with ground services teams to streamline boarding procedures and customer service efforts.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Coordinated flight schedules to optimize operational efficiency and minimize delays.
- Trained new staff on safety protocols and operational practices to maintain high standards of service.
- Monitored real-time flight data to provide updates on arrivals and departures to relevant stakeholders.
- Assisted in baggage handling processes, ensuring timely loading and unloading of aircraft.
Education
High School Diploma -
Boyd H Anderson High
Lauderdale Lakes, FL06.2000
Skills
- Patience and tolerance
- Cleanliness and hygiene
- Safety awareness
- Maintaining confidentiality
- Incident reporting
- Merchandise inspections
- Security assistance
- Receipt review
- Customer directing
Timeline
Operations Agent
Silver Airways
03.2007 - 06.2025
Customer Host
Walmart
High School Diploma -
Boyd H Anderson High
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