Melissa Hensley
St Maries,ID
Summary
Dynamic and dedicated professional with a strong focus on customer service, characterized by patience, empathy, and understanding. Proven track record as an Account Manager at Swire Coca-Cola, excelling in client relations and account management while driving revenue growth and enhancing customer satisfaction. Expertise in negotiating marketing agreements and fostering long-term partnerships, ensuring compliance and alignment with business objectives. Committed to delivering innovative solutions tailored to client needs, leveraging analytical insights to enhance client retention and support strategic business development initiatives.
Overview
33
33
years of professional experience
Work History
Account Manager
Swire Coca Cola
Tacoma, WA
10.2009 - 06.2025
- Developed strategic client relationships to enhance customer satisfaction and loyalty.
- Managed key accounts, ensuring alignment with company goals and client needs.
- Monitored inventory levels and placed orders to facilitate timely product delivery for consumer demand.
- Implement strategies to increase revenue from existing accounts through innovation, equipment placement and other selling initiatives.
- Negotiate yearly Customer Marketing Agreements and ensure compliance throughout the year.
Sales associate
Columbia Distributing
Kent, WA
12.1999 - 10.2009
- Established and maintained meaningful relationships with customers to promote satisfaction and loyalty.
- Monitored and adjusted inventory systems to uphold correct stock levels and ensure product availability.
- Identified key sales trends to drive effective promotional campaigns and enhance product placement initiatives.
- Collaborated with management to optimize store layout for improved customer flow and engagement.
- Implemented effective merchandising techniques to increase visibility of key products and promotions.
Sales Merchandiser
Harbor Wholesale Grocery
Tumwater, WA
09.1992 - 02.1998
- Implemented display strategies to effectively utilize shelf space, resulting in heightened product visibility.
- Analyzed client needs and developed strategic relationships to effectively boost sales and improve customer satisfaction.
- Managed customer interactions by swiftly resolving inquiries, enhancing client loyalty and encouraging positive testimonials.
- Interpreted sales data to pinpoint areas for growth and executed strategic action plans aimed at boosting overall performance.
- Coordinated efforts with sales team to streamline inventory management and ensure timely replenishment processes.
Education
High School Diploma -
Timberline High School
Lacey, WASkills
- Strategic account oversight
- Service excellence
- Cross-functional teamwork
- Client communication skills
- Strategic problem-solving
- Retail front-line representative
- Licensed independent adjuster in Idaho and Washington
Timeline
Account Manager
Swire Coca Cola
10.2009 - 06.2025
Sales associate
Columbia Distributing
12.1999 - 10.2009
Sales Merchandiser
Harbor Wholesale Grocery
09.1992 - 02.1998
High School Diploma -
Timberline High School