Melissa Hernandez
North Miami Beach,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Costco
12.2022 - 11.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
- Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
Machine Operator
CUE HEALTH
07.2020 - 01.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed technical determine and implement operational sequences.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and operated various machine tools and jigs to produce precision parts.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Updated daily productions logs and informed management of production incidents or non-conformance issues.
- Complied with company and OSHA safety rules and regulations.
Assembly Line Worker
Argen
06.2020 - 02.2021
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Assisted functionality of completed models with help of apparatus mimicking human bites and adjusted devices to enhance performance.
- Completed detailed models of patients mouths to create accurate devices.
- Built and shaped artificial gums to achieve sung,comfortable fit in patients mouth.
- Tested completed appliance for functionality before shipping them to patients or dental offices.
Assistant Manager
Sallys Beauty Supply
03.2018 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised associates by providing direction and instruction for restocking shelves, rotating stock and receiving deliverers.
- Developed loyal and highly satisfied customer service base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Guest Service
Target
09.2017 - 03.2018
- Identified and explained room and property amenities to guests,supplying guests with information regarding hours of operations and maps to assists guest in finding way around property.
- Ran reports detailing daily actions, including guests numbers,accounting expenses and income and room usage.
- Process customer merchandise to floor associates to be restocked in correct departments.
- Handled all customer service relations issues in a gracious manner and in accordance with company policies.
- Answered customers questions through via phone and in person.
Assistant Manager
Sally's Beauty Supply
07.2016 - 01.2017
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored security and handled incidents calmly.
- Monitored cash intake deposit record, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- increased sales revenues by promoting complementary products and educating customers about store promotions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
House Cleaner
Self-employeed
03.2016 - 01.2017
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Cashier
CVS Pharmacy
03.2013 - 07.2016
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Certificate Business Administration -
UEI College
Chula Vista, CA01.2021
High School Diploma -
ParkRidge Private
Long Beach, CA10.2013
Skills
- Process Improvement
- Operations Management
- Strategic Planning
- Business Development
- Staff Management
- Bilingual
- Strong customer service
- Very organized and disciplined
Timeline
Supervisor
Costco
12.2022 - 11.2023
Machine Operator
CUE HEALTH
07.2020 - 01.2022
Assembly Line Worker
Argen
06.2020 - 02.2021
Assistant Manager
Sallys Beauty Supply
03.2018 - 08.2019
Guest Service
Target
09.2017 - 03.2018
Assistant Manager
Sally's Beauty Supply
07.2016 - 01.2017
House Cleaner
Self-employeed
03.2016 - 01.2017
Cashier
CVS Pharmacy
03.2013 - 07.2016
Certificate Business Administration -
UEI College
High School Diploma -
ParkRidge Private
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