Melissa hernandez
TAMPA
Summary
Detail-oriented front desk receptionist with a proven record in managing high-volume phone calls and enhancing patient experiences. Skilled in documentation and maintaining confidentiality, ready to contribute to efficient office operations and patient satisfaction.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Tampa General Medical Group
2501 W Kennedy Blvd Tampa Fl 33613
03.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Customer Service Cashier
Marcos Pizzeria
6102 Gunn Hwy, Tampa, FL 33625
08.2022 - 03.2025
- Assisted customers with menu selections, enhancing dining experience and satisfaction.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
- Trained new staff on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Office Receptionist
Citrus Park Day School
11112 Henderson Rd, Tampa, FL 33625
12.2020 - 03.2025
- Coordinated communications between parents, teachers, and administrative staff to facilitate smooth operations.
- Resolved inquiries and issues from parents and visitors promptly, improving satisfaction levels.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
- Provided emotional support and guidance to children during difficult times.
- Monitored children's activities to verify safety and wellbeing.
Education
High School Diploma -
Gaither High School
Tampa, FLSkills
- Listening skills
- HIPAA compliance
- Patient relations
- Documentation
- Telephone etiquette
- Appointment scheduling
- Referral verification
- Outpatient care
- CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Tampa General Medical Group
03.2025 - Current
Customer Service Cashier
Marcos Pizzeria
08.2022 - 03.2025
Front Office Receptionist
Citrus Park Day School
12.2020 - 03.2025
High School Diploma -
Gaither High School