Melissa Herring
Stuart,Fl
Summary
Highly motivated and customer-oriented individual with a passion for travel and aviation. With over 7 years of experience in the hospitality industry, I am currently seeking the opportunity to participate in the training required to become an entry-level flight attendant where I can utilize my strong interpersonal and organizational skills to provide excellent customer service and ensure a safe and enjoyable flight experience for all passengers. Willing to relocate and work evenings, weekends, holidays, and extended hours. Can pass a DOT pre-employment drug test, a TSA required fingerprint-based criminal history records check and background check.
Overview
9
9
years of professional experience
Work History
Event Server and Bartender
Counter Group-Event Company
09.2019 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
Bartender/Server
River Walk Café and Oyster bar
01.2018 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Bartender
Montana's
01.2015 - 01.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Frank Sinatra School Of The Arts High School
Long Island City, NYPolitical Science
Marymount Manhattan College
New York, NYSkills
- Excellent customer service and communication skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Highly motivated and results-oriented
- Adaptable and quick learner
- Ability to perform physical demands and working conditions
- Active Listening
- Safety Procedures
- Company Policy Adherence
- Company Culture and Values
- Public Interaction
- Issue Resolution
Timeline
Event Server and Bartender
Counter Group-Event Company
09.2019 - Current
Bartender/Server
River Walk Café and Oyster bar
01.2018 - 09.2019
Server/Bartender
Montana's
01.2015 - 01.2018
High School Diploma -
Frank Sinatra School Of The Arts High School
Political Science
Marymount Manhattan College
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