Melissa Hoffman
Executive Assistant
Martinez ,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated to learn, grow and excel in a new industry,
Overview
14
14
years of professional experience
Work History
Executive Assistant
Camp Four Paws
Clayton, CA
10.2022 - Current
- Provided administrative support in preparing contracts, invoices, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Greeted visitors warmly upon arrival at the office premises.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Use Quickbooks to assist with bookkeeping tasks
Local Coordinator
International Cultural Exchange Services
Martinez, CA
10.2020 - 03.2023
- Communicate effectively with students, host families, and schools.
- Develop connections in the community to recruit host families.
- Problem solve issues between students and families.
- Organize student events to encourage diplomacy between exchange students and high schools.
Administrative Assistant II
Meta Contractor with Rose International
Martinez, CA
09.2022 - 10.2022
- Contractor for Meta with Rose International contract ended due to LAYOFFS.
- Effectively communicated with law enforcement and prosecutors on legal matters.
- Worked to improve cross-functional relations with international teams.
- Responded effectively to sensitive inquiries or complaints.
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to inquiries via email, telephone and social media platforms.
Special Agent
Homeland Security Investigations
San Francisco, CA
10.2009 - 08.2022
- Provided detailed reports on all investigative activities.
- Recommended policies, procedures and strategic goals to meet agency requirements.
- Investigated crimes, gathered evidence and made arrests and served search warrants.
- Extensive knowledge of how to implement immigration laws.
- Managed and coordinated the victim assistance program.
- Won the Modern Day Abolitionist Award in 2018.
- Conducted outreach on human trafficking to audiences of over a 100 people.
Education
Master of Arts - International Commerical Diplomacy
Middlebury Institute of International Studies
Monterey CA 12.2001
Bachelor of Arts - International Relations
Middlebury Institute of International Studies
Monterey CA12.1999
Skills
- Administrative Support
- Customer Service-Oriented
- Sensitive Material Handling
- Multitasking and Time Management
- Verbal and Written Communication
- Judgment and Decision Making
- Quickbooks
Languages
French
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Camp Four Paws
10.2022 - Current
Administrative Assistant II
Meta Contractor with Rose International
09.2022 - 10.2022
Local Coordinator
International Cultural Exchange Services
10.2020 - 03.2023
Special Agent
Homeland Security Investigations
10.2009 - 08.2022
Master of Arts - International Commerical Diplomacy
Middlebury Institute of International Studies
Bachelor of Arts - International Relations
Middlebury Institute of International Studies