Melissa Holmes
Corpus Christi
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
14
14
years of professional experience
1984
1984
years of post-secondary education
Work History
Service Writer
Christian Brothers Automotive
Corpus Christi
01.2025 - Current
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and managed service workflow for efficiency.
- Communicated repair recommendations clearly to customers and technicians.
- Provided excellent customer service to enhance client satisfaction levels.
- Collaborated with technicians to ensure timely completion of services.
- Educated customers on vehicle care and preventive maintenance options.
- Conferred with customers to understand service needs and write up accurate orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
Service Writer
Dubs Garage
Corpus Christi
08.2024 - 01.2025
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments and managed service workflow for efficiency.
- Communicated repair recommendations clearly to customers and technicians.
Service Manager
Firestone Complete Auto Care, BRO
Corpus Christi
08.2012 - 08.2024
- Managed daily operations for automotive service department.
- Oversaw staff training and development to enhance service quality.
- Coordinated scheduling and workflow for service technicians.
- Resolved customer inquiries and provided effective solutions.
- Ensured compliance with safety regulations and company policies.
Education
Calallen
Corpus Christi , TxSkills
- Customer service
- Service workflow
- Repair documentation
- Warranty claims
- Appointment scheduling
- Parts ordering
- Effective communication
- Attention to detail
- Work order processing
Timeline
Service Writer
Christian Brothers Automotive
01.2025 - Current
Service Writer
Dubs Garage
08.2024 - 01.2025
Service Manager
Firestone Complete Auto Care, BRO
08.2012 - 08.2024
Calallen