Work Preference
Overview
Work History
Timeline
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MELISSA HOLMES
Open To Work

MELISSA HOLMES

Sun Prairie,WI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior Client CoordinatorSales SpecialistProject Coordinator

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Sun Prairie, WIMadison, WI
Open to relocation: Yes

Salary Range

65000/yr - 200000/yr

Overview

22
22
years of professional experience

Work History

Senior Client Coordinator

Intertek
Middleton, USA
06.2019 - Current
  • Primary fire door certification contact for internal and external customers. Action new projects for major clients
  • Onboard various new clients, remain point of contact for client, coordinate billing and follow up services including facility inspections.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Manage complex projects
  • Acted as consultant for Certification programs by interpreting regulations and policies
  • Support various departments such as Engineering, Field Labeling and Help Desk team
  • Assist with training new hires, developed and maintained SOPs

Owner/operator

DeForest, USA
03.2012 - Current
  • Provided early childhood education for clients.
  • Developed well balanced operating budget, policy book and successfully produced all advertising pieces.
  • Retained clients for residential childcare at 20% higher rate than local providers.

Sales Specialist

American Family Insurance
Madison, USA
05.2017 - 05.2019
  • Develop and drive new business by creating community connections via centers of influence, social media, networking activities and face to face interactions
  • Focus on independent sales with secondary focus on service activities
  • Assisted in a achieving a personal lines revenue increase of 15% for 2017
  • Streamlined several processes by creating documented best practices
  • Continual training for products, policies and customer satisfaction

Inside Sales

Allied Building Products
Madison, USA
04.2016 - 01.2017
  • Initiated incentive program for gaining new customers and activating dormant customer accounts
  • Regional contact for establishing customer pricing levels for customer accounts, which increased monthly sales by 15%
  • Oversee showroom traffic, as well as manage showroom manufacturer displays, sample boards and literature
  • Generate sales and ensure excellent customer service to retain accounts
  • Manage customer projects from quotation through delivery

Inside Sales

Clack Corporation
Windsor, USA
12.2013 - 09.2015
  • Determined parameters of pricing for various blow molded plastics in the small projects division.
  • Coordinated orders, production and delivery with internal and external customers; also created solid schedules for larger customers to secure sales.
  • Worked closely with production team and quality control to determine production schedule.
  • Provided input and tested new computer programs.

Account Representative

Quincy Bioscience
Madison, USA
12.2012 - 07.2013
  • Fielded an average of 250 customer service calls per day.
  • Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to 50 customer orders per day.

Lead Inside Sales

LaForce
Madison, USA
03.2004 - 03.2012
  • Generated sales as inside salesperson in conjunction with outside salesperson to become the top sales team company-wide.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Created Auto-CAD layouts for external customers to illustrate details and enhance quotations.
  • Formulated multiple reference items and templates to assist new Aftermarket personnel.

Timeline

Senior Client Coordinator

Intertek
06.2019 - Current

Sales Specialist

American Family Insurance
05.2017 - 05.2019

Inside Sales

Allied Building Products
04.2016 - 01.2017

Inside Sales

Clack Corporation
12.2013 - 09.2015

Account Representative

Quincy Bioscience
12.2012 - 07.2013

Owner/operator

03.2012 - Current

Lead Inside Sales

LaForce
03.2004 - 03.2012

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MELISSA HOLMES