Melissa Hooven

• Coordinated daily operations to enhance customer service and satisfaction
• Trained new staff on company policies and operational procedures
• Assisted in inventory management to ensure product availability
• Implemented process improvements to streamline workflow efficiency
• Monitored employee performance, providing constructive feedback and guidance
• Developed schedules to optimize labor resources during peak hours
• Resolved customer complaints effectively to maintain brand loyalty
• Collaborated with management on strategic initiatives for business growth
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.

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• Oversaw daily operations to ensure compliance with health and safety regulations.
• Trained and mentored new staff on customer service standards and operational procedures.
• Implemented inventory management processes to reduce waste and improve efficiency.

Developed team schedules to optimize labor costs while maintaining service quality.

• Managed and motivated employees to be productive and engaged in work.

• Processed customer orders accurately and efficiently in high-volume drive-thru environment.
• Maintained cash drawer integrity by executing precise transactions and balancing at shift end.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborated with team members to ensure smooth workflow during peak hours, enhancing customer satisfaction.
• Implemented best practices for food safety and cleanliness standards in compliance with health regulations.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Assisted customers with menu items and accurate order fulfillment.
• Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
• Demonstrated excellent customer service skills to increase customer satisfaction.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
• Followed company policies and procedures regarding cash handling.

• Followed company policies and procedures regarding cash handling.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
• Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
• Assisted customers with menu items and accurate order fulfillment.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Implemented best practices for food safety and cleanliness standards in compliance with health regulations.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained cash drawer integrity by executing precise transactions and balancing at shift end.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card, and check transactions to complete customer purchases.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring proper cash handling procedures.
• Assisted customers in selecting menu items, enhancing overall dining experience.
• Collaborated with team members to maintain cleanliness and organization of work area.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Prepared and cooked menu items according to established recipes and presentation standards.
• Maintained cleanliness and organization of kitchen equipment and workstations to ensure safe food handling.
• Followed health and safety regulations, ensuring compliance with food safety guidelines in all preparations.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

• Assisted customers in selecting deli products and provided knowledgeable recommendations.
• Maintained cleanliness and organization of deli area to ensure compliance with health standards.
• Operated slicing machines and other equipment safely and efficiently for product preparation.
• Managed inventory levels, ensuring timely restocking of popular items to meet customer demand.
• Implemented food safety measures, reducing waste and improving product freshness for customers.
• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.