Melissa Hosier
Vero Beach,FL
Summary
Dynamic leader with a proven track record at Tranquil Journey, enhancing operational efficiency and patient satisfaction through expert office management and strategic staff training. Skilled in data entry accuracy and customer relations, excel in fostering team collaboration and implementing innovative solutions to drive performance improvement. Demonstrates exceptional organizational skills and a commitment to regulatory compliance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
36
36
years of professional experience
Work History
Office Manager
Tranquil Journey
Remote Job
06.2021 - 07.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed 6 employees with various personalities and from different cultures for large behavioral health practice.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 6 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Owner/Operator of Daycare Business
Self Employed
Syracuse, NY
09.1994 - 06.2020
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of my daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Increased positive feedback from parents through timely progress reports that detailed each child's developmental milestones achieved at the center.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Maintained high-quality childcare standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Data Entry Supervisor
Agway
Syracuse, NY
06.1987 - 02.1994
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
- Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
- Implemented secure storage systems for sensitive information to maintain confidentiality and protect company assets from unauthorized access.
- Streamlined data entry processes for increased efficiency by identifying bottlenecks and optimizing workflows.
- Facilitated cross-functional collaboration between data entry teams and other departments to ensure seamless flow of accurate information throughout the organization.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Managed a diverse team of data entry specialists, promoting collaboration and efficient communication within the group.
- Audited production reports, tracking data entry and processing errors.
- Coordinated with other departments to establish data entry requirements that ensured seamless integration of new processes or systems within the organization.
- Collaborated with IT staff to troubleshoot technical issues that impacted data entry tasks, minimizing downtime and lost productivity.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 4 employees.
Education
High School Diploma -
East Syracuse Minoa High School
East Syracuse, NY06.1987
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Account Reconciliation
- MS Office
- Professional and Courteous
- Staff Management
- Computer Skills
Timeline
Office Manager
Tranquil Journey
06.2021 - 07.2023
Owner/Operator of Daycare Business
Self Employed
09.1994 - 06.2020
Data Entry Supervisor
Agway
06.1987 - 02.1994
High School Diploma -
East Syracuse Minoa High School