Melissa Huerta Garcia

• Managed scheduling for maintenance requests and service appointments.
• Maintained accurate records of equipment repairs and maintenance logs.
• Coordinated communication between maintenance staff and management to ensure timely updates on service requests.
• Open a Wrike about the problem the store reported
• Find a technician for that problem
• Investigated historical wrikes to assess previous fixes and expenditures on equipment maintenance.
• Compare technicians notes and give the findings to the managers
• Negotiate prices with technicians
• Follow up everyday with a technician on their report and estimate
• Collected emergency details and coordinated with technicians to determine availability for assistance.
• Sourced technicians across Texas to fulfill diverse service needs efficiently.

• Answering phones with a professional attitude

• Problem-solving for clients by asking team members and managers
• Responding to electronic forms of communication such as texting and emails
• Communication with clients through call, text, and email that their license plates are ready for them to pick up or be mailed to their address
• Welcome guests upon their arrival at the dealership and directing where to go
• Calling customers for finance/accounting when they need a missing document from the customer
• Transferring calls to the correct person/department they need to go
• Creating FedEx labels for checks, license plates, and finance documents
• Help translate for Spanish speakers through calls, texts, or in person
• Ordering name tags, business cards, and lamination pouches for different departments
• Helping the porter input used cards into inventory and printing labels for the vehicle
• Scanning checklist into J Screen after being billed
• Pulling/finding new and used jackets for billed deals
• Printing labels for sold deals and trade in vehicle
• Filing new jackets w/MCO’s
• File MCO’s by the last 6 VIN #
• File sold jackets in title clerks’ bucket to be done
• File jackets that have been processed and scanned in the file room
• Train new hire receptionist
• Train receptionist with the new systems that are being implemented

• Come in the morning at 5am and set up the daycare areas for the dogs

• Get the sanitation stations ready for the daycare and the kennels

• Washed, dried, and organized laundry for use • Take the overnight dogs to go potty, clean their kennels and prepare their food and medications

• Check in on the overnight cats and clean their kitty litter, cages and put new bedding, give them fresh food and water, if they need medication to be given prepare medication

• Prepare the dogs and cats' lunch, dinner and any medication needed for those feeds

• Gather all the belongings of the dogs/cats going home from their overnight stay

• Make the schedule for the opening team and mid-morning team and relieving my teammates for their breaks

• Welcome guests as they come in to drop off their animals or pick up

• Communicate with my team via walkie-talkie of clients coming in or aggressive dogs needing to have the hallways clear to be taken to a field to go potty or to a kennel

• Making the schedule for the dogs' play time and the schedule for mid-day cleaning

• Once it’s time to leave I communicate with the night shift lead of how the day is going, what dogs we have in the daycare/bathing areas and if there have been any altercations between dogs

• Answering the main office phone and secondary phone
• Filling in notes for the installers
• Help customers through calls, text, messenger, website, social media and walk-ins
• Do route estimates over the phone
• Transferring customers' information from the old server into the one
• Make the sales reps' route schedule
• Utilize knowledge of company products and services to make recommendations and up-sell items according to customers' needs

• Trained new employees on how to frost the products

• Responded quickly to meet customers needs and resolve problems

• Met deadlines while maintaining high-quality deliveries

• Managed and coordinated multiple projects while ensuring timely completion

• Identified ways to improve efficiency in operations and implemented process changes

• Provide efficient and courteous service to customer
• Operated cash register and accurately processed payments, returns, and exchanges
• Maintained inventory and store visual presentation to meet customers’ needs
• Assisted with training and mentoring new team members
• Handled customers' complaints and inquiries in a courteous and efficient manner
• Used POS system to complete purchases for customers
• Built and maintained positive working relationships with co-workers