Samantha Sanchez
Miami,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Maintenance Secretary
United Property Mgt Group
09.2023 - Current
- Provided exceptional customer service to internal clients by promptly addressing their requests or concerns related to the maintenance department''s activities.
- Established administrative work procedures to track staff's daily tasks.
- Served as a liaison between the maintenance department and other offices within the organization to facilitate coordination of efforts during large-scale projects or renovations.
- Developed comprehensive preventive maintenance schedules to minimize equipment failures and increase operational reliability.
- Coordinated with external contractors to ensure seamless integration of their services into our overall operations plan, maximizing effectiveness while minimizing disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed approximately 1000 work orders and complaints from residents
Front Desk Receptionist
Miami International Mall Dental
07.2023 - 09.2023
- Compiled information from files and research to satisfy information requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Communicated effectively with insurances to find patient's coverage and update any changes in the patient file.
Customer Service Representative
Publix
08.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Kept count of my till and maintained an organized workplace to lessen money mistakes
Education
Associate of Arts - Accounting
Miami Dade College
Miami, FL08.2026
High School Diploma -
Imater Preparatory Academy High School
Hialeah, FL05.2023
Skills
- Multi-Line Telephone Systems
- Event Coordination
- Scheduling and calendar management
- Customer and client relations
- Multitasking and Time Management
- Complaint Handling
- Problem Resolution
- Documentation And Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Maintenance Secretary
United Property Mgt Group
09.2023 - Current
Front Desk Receptionist
Miami International Mall Dental
07.2023 - 09.2023
Customer Service Representative
Publix
08.2020 - 07.2023
Associate of Arts - Accounting
Miami Dade College
High School Diploma -
Imater Preparatory Academy High School
Similar Profiles
Anthony MasielloAnthony Masiello
Senior Commercial Property Manager at Paramount-International & XCD Realty& Property MgtSenior Commercial Property Manager at Paramount-International & XCD Realty& Property Mgt
David OchoaDavid Ochoa
Sole Proprietor at Ochoa Property Mgt CompanySole Proprietor at Ochoa Property Mgt Company
Jasmine GarzaJasmine Garza
Front Desk Receptionist at Keller Property MgtFront Desk Receptionist at Keller Property Mgt