Melissa Huggins
Jacksonville
Summary
Dynamic professional with a proven track record in customer/client relations and crisis management, notably at Carelon Skilled in multi- telephone systems and adept at providing supportive counseling Demonstrated ability to manage tasks efficiently, achieving significant outcomes in high-pressure environments Excelled in roles requiring excellent verbal and written communication alongside a positive and professional demeanor
Compassionate Crisis Intervention Specialist with experience in providing therapeutic intervention, crisis management, and mental health support. Strong skills include effective communication, problem-solving, and assessment of risk factors. Notable for maintaining a calm demeanor during high-stress situations, contributing to successful de-escalation and resolution of crises. Previous work has demonstrated significant impact by facilitating safe environments for individuals experiencing crisis situations and promoting overall well-being within communities served.
Overview
3
3
years of professional experience
Work History
Crisis Intervention Specialist
Carelon behavioral health
Jacksonville
10.2022 - 08.2025
- Evaluated risk to client or others by gathering information and conducting assessments
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Conversed with individuals in crisis which called or tested hotline for assistance
- But safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
- Documented risk to each client and context of conces
- Offered supportive counseling and crisis intervention to individuals in crisis
- Conducted crisis assessments to determine client needs and appropriate interventions.
- Provided emotional support during critical incidents to stabilize clients in distress.
- Documented client interactions and interventions in electronic health records systems.
- Educated clients and families on coping strategies and available resources.
- Participated in training sessions to enhance crisis intervention skills and knowledge.
- Maintained confidentiality and compliance with ethical standards in all interactions.
- Developed safety plans with clients at risk of self-harm or suicidal ideation.
Receptionist
Dimaggies Auto
- Managed maple tasks and met time-sensitive deadlines
- Corresponded with clents through anal telephone, or postal mail
- Resolved customer problems and complaints
- Answered phone promptly and directed incoming calls to correct offices
- Provided clerical support to company employees by copying, faxing, and fing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handed cash transactions and maintained sales and payments records accurately
- Collected Type payments, processed transactions and updated relevant records
Nursing Assistant
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
- Engaged in housekeeping tasks by replacing Inens and cleaning and sanitizing patient rooms
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and set brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Documented care actions by completing records and logs in medical software system
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Education
High school or equivalent -
Forest Highschool
Jacksonville, FLSkills
- Scheduling
- Customer and client relations
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone operation
- Positive and professional
- Emotional support
- Active listening
- Safety planning
- Crisis assessment
- Client documentation
- Customer service
- Team collaboration
- Risk evaluation
- Mental health
Timeline
Crisis Intervention Specialist
Carelon behavioral health
10.2022 - 08.2025
Receptionist
Dimaggies Auto
Nursing Assistant
High school or equivalent -
Forest Highschool