Melissa Hurtado
Staten Island,NY
Summary
Proven track record in enhancing customer satisfaction and driving sales at Kohl’s, with a keen ability in vehicle inspection and maintaining a clean driving record. Excelled in creating engaging product displays and fostering team growth, showcasing a blend of leadership and defensive driving skills. Achieved significant results in safety and service at MTA Transit.
Overview
22
22
years of professional experience
Work History
Bus Operator
MTA Transit
07.2018 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Sales Associate/Makeup Artist
Sephora Inside Staten Island Mall
09.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate Supervisor
Kohl’s
10.2002 - 09.2016
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Education
Diploma - General
Tottenville High School
Staten Island, NY09.1997
Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
Timeline
Bus Operator
MTA Transit
07.2018 - Current
Sales Associate/Makeup Artist
Sephora Inside Staten Island Mall
09.2016 - 04.2018
Sales Associate Supervisor
Kohl’s
10.2002 - 09.2016
Diploma - General
Tottenville High School