Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Islas

Highland,CA

Summary

Shift Supervisor with a strong background in team leadership and process improvement at Starbucks. Skilled in staff training, workflow optimization, and maintaining safety compliance, consistently ensuring high customer satisfaction. Effective in inventory management and fostering a collaborative team environment to meet organizational objectives

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
San Bernardino, CA
05.2020 - Current
  • Led daily operations and optimized team schedules to enhance efficiency.
  • Trained new employees in company policies, improving team integration.
  • Ensured safety compliance, maintaining a secure work environment for staff and customers.
  • Resolved customer inquiries swiftly, enhancing service satisfaction.
  • Facilitated team meetings to align staff with organizational goals.

Staff Member

YMCA Daycare
Highland, CA
03.2017 - 06.2023
  • Supervised daily activities and ensured safety of children in care.
  • Maintained cleanliness and organization of play areas and learning environments.
  • Assisted in planning age-appropriate educational activities for various developmental stages.
  • Participated in the planning of special events and promotions for the organization.

Education

Bachelor of Arts - General Psychology

Cal State San Bernardino
San Bernardino, CA
06-2022

High School Diploma -

San Gorgonio
San Bernardino, CA
06-2020

Skills

  • Team leadership
  • Employee training
  • Inventory management
  • Customer service
  • Process improvement
  • Safety compliance

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Shift Supervisor

Starbucks
05.2020 - Current

Staff Member

YMCA Daycare
03.2017 - 06.2023

Bachelor of Arts - General Psychology

Cal State San Bernardino

High School Diploma -

San Gorgonio

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