Melissa Iverson

Directly oversee multiple teams of clinically trained LPN's, RN's, Advanced practice practitioners, and physicians in Otolaryngology and Allergy Clinic. Successfully manage operational duties ,Responsible for tracking and accurately managing financial coordination within ENT and audiology, Maintain outreach clinics to include scheduling of patients, prior authorization and surgical placement. Ordering of supplies, and day to day operations of the clinics. Complete Human Resource duties such as personnel planning,interviewing,hiring,improvement plans,corrective actions and coordination of clinic personnel. Coordinated meetings, conferences, and department activities.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Organized patient charts before each day's clinic sessions began.
• Created and managed surgical schedules for multiple surgeons.
• Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
• Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
• Developed and implemented office policies and procedures.
• Supervised staff members, organized schedules and delegated tasks.
• Processed payroll accurately ensuring all employees were paid on time.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
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• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Scheduled appointments for patients via phone and in person.
• Measured vital signs and took medical histories to prepare patients for examination.
• Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
• Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
• Communicated with insurance companies to determine coverage for specific procedures.
• Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
• Responded promptly to inquiries from patients or their families regarding upcoming surgeries.