Melissa Jenkins
Little Rock,AR
Summary
Successful Sales Manager with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Sales Office Manager
ClearDefense Pest Control
02.2024 - Current
- Met monthly productivity goals set by sales management.
- Identified, qualified and pursued new sales opportunities.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
- Conducted regular performance evaluations, addressing any areas requiring improvement in a timely manner.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Coordinated and scheduled meetings and conferences by setting up room arrangements, preparing documents and using audio-visual aids for presentation.
Production Supervisor
Duke Custom Cabinets
09.2022 - 02.2024
- Resolved issues quickly to maintain productivity goals.
- Managed team of 10 production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of custom products.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
Sales Manager
Guitar Center
11.2017 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Area Product Service Manager
Lowe's Home Improvement
09.2012 - 10.2017
- Enhanced customer satisfaction by developing and implementing effective service strategies tailored to specific client needs.
- Built display products and promotional arrangements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Educated customers on new arrivals and future product arrivals to boost future revenue.
- Developed and implemented sales strategies to increase profits.
- Set and achieved company defined sales goals.
Education
Bachelor of Arts - Music Theory And Composition
James Madison University
Harrisonburg, VA05.2015
Skills
- Account Development
- Account Acquisition and Retention
- Networking
- Sales Strategies
- Customer Assistance
- Client Relations
- Consultative Selling
- Lead Generation
Timeline
Sales Office Manager
ClearDefense Pest Control
02.2024 - Current
Production Supervisor
Duke Custom Cabinets
09.2022 - 02.2024
Sales Manager
Guitar Center
11.2017 - 09.2022
Area Product Service Manager
Lowe's Home Improvement
09.2012 - 10.2017
Bachelor of Arts - Music Theory And Composition
James Madison University
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