Melissa Jenkins
Zephyrhills,FL
Summary
Proven Medical Assistant with a demonstrated ability to enhance patient satisfaction at Florida Medical Clinic. Adeptly manages medical records, ensures HIPAA compliance, and provides compassionate care, which have been key factors in success. Excels in patient flow management and medical supply inventory, significantly boosting efficiency and fostering patient trust. Proficient in EMR/EHR systems and exceptional communication abilities contribute to reputation as a skilled and reliable Medical Assistant.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Florida Medical Clinic
05.2017 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Server
Picola Italia Restaurant
04.2012 - 03.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Education
GED -
Moore Mickeys Education Center
Dade City, FL12.2005
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic medical records
- Compassionate
- CPR
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Medical supply inventory
- Medical office administration
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- Inventory management
- Professional bedside manner
- Payment collection
- Monitoring patient progress
- Valid state driver's license
- Healthcare software proficiency
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Medical billing
Timeline
Medical Assistant
Florida Medical Clinic
05.2017 - Current
Server
Picola Italia Restaurant
04.2012 - 03.2017
GED -
Moore Mickeys Education Center
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