MELISSA JOHNSON
Summary
Business athlete and motivated team player with a proven history of guiding organizations towards seamless customer experiences via cloud contact center and AI driven solutions. Demonstrating a consistent track record of success in exceeding profit targets while employing a consultative sales methodology that centers on resolving business challenges and ensuring a strong return on investment.
Overview
27
27
years of professional experience
Work History
Enterprise Sales Director
FIVE9
08.2022 - Current
- Proven track record in revenue generation for specified regions and key accounts through strategic networking, cold-calling, and brand-building campaigns
- Develop and present effective business plans during quarterly reviews, ensuring accurate forecasting in SFDC
- Independently generate leads through personal connections, referral partnerships, and regional networking events, while prioritizing and achieving 100% customer satisfaction and retention during Implementation and Support phases
- Secured three successful sales within a 30-day period, showcasing a rapid and effective sales strategy
- 176% Quota Achievement Q223
- Promoted from Mid-Market Sales Director to Enterprise Sales Director
- Increased revenue by developing and implementing strategic sales plans for enterprise clients.
- Collaborated with cross-functional teams to develop tailored solutions for complex client needs.
Regional Sales Director, Mid-Atlantic
MERSIVE TECHNOLOGIES
05.2019 - 08.2022
- Accomplished Regional Sales Director overseeing Mersive's Mid-Atlantic region, specializing in the recruitment, management, and support of channel partners
- Proficient in boosting 'sell through' to resellers and integrators by engaging end user prospects strategically
- Demonstrated success in exceeding revenue targets through executed sales plans for consistent growth in revenue and profitability
- Boosted regional sales by upselling and optimizing additional revenue streams coupled with a proactive approach to identifying new business opportunities
- A collaborative team player, skilled at effective communication with cross-functional departments
- Acknowledged for establishing and maintaining pivotal relationships, positioning Mersive as a trusted choice in the region
- Grew territory from $3.5M to $4.5M in annual sales and achieved or exceeded all sales quotas by 150%.
- Managed a diverse portfolio of accounts, ensuring optimal allocation of resources for maximum return on investment.
Territory Manager
PLANTRONICS / POLY
01.2013 - 05.2019
- Manage enterprise & global accounts across 5-state Mid-Atlantic Region; promote sales of telecommunication, video, conferencing, and unified communications endpoints, and software
- Lead efforts to build sales pipeline, grow account base, and up-sell into existing accounts
- Cultivate solid working relationships with distributors, dealers, system integrators, and solution providers
- Develop and execute strategic sales plans
- Grew territory from $12M to $20M in annual sales and achieved or exceeded all sales quotas by 100% - 135%
- Ranked as #1 Top SaaS seller in Q3 FY19; won multiple sales contests including 'World Class Club 2017.'
Business Development Manager
HARTE-HANKS DIRECT MARKETING
10.1996 - 02.2012
- Advanced up through ranks to Business Development Manager, charged with developing and executing business growth strategies for named retail enterprise account base
- Managed top percentage of revenue generating key accounts as Macy's, Saks, Lord & Taylor, Rent-A-Center, BB & Beyond and Office Depot
- Executed direct marketing projects valued at $10M-$20M for large retail clients; delivered direct marketing solutions including data & mailing services, logistics management, and mail tracking
Education
Master of Business Administration -
Capital University
Bachelor of Arts in Psychology -
Ohio University
Timeline
Enterprise Sales Director
FIVE9
08.2022 - Current
Regional Sales Director, Mid-Atlantic
MERSIVE TECHNOLOGIES
05.2019 - 08.2022
Territory Manager
PLANTRONICS / POLY
01.2013 - 05.2019
Business Development Manager
HARTE-HANKS DIRECT MARKETING
10.1996 - 02.2012
Master of Business Administration -
Capital University
Bachelor of Arts in Psychology -
Ohio University