Melissa Johnson
Perth Ontario,Canada,Canada
Summary
Driven professional with a proven track record at Sharbot Lake Dental, adept in dental terminology and insurance verification. Excelled in enhancing patient satisfaction through exceptional multitasking and phone etiquette. Demonstrated leadership by improving cleanliness standards and efficiency as a Cleaning Supervisor, ensuring high-quality patient and client experiences. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
20
20
years of professional experience
Work History
Dental Receptionist /Deputy Manager
Sharbot Lake Dental
Sharbot Lake Ontario, Canada
08.2015 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for 2-dentist dental office facility, scheduling appointments, and handling patient inquiries.
Dental Assistant
Sharbot Lake Dental
Sharbot Lake Ontario,Canada
08.2015 - Current
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
Cleaning Supervisor
Melissa Johnson Cleaner
Sharbot Lake Ontario,Canada
04.2004 - 04.2021
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
Education
GED -
Arizona Vocational School
Yuma, AZ03.1995
Hotel And Restaurant Management -
Arizona College Yuma
Yuma, AZ11.1996
Some College (No Degree) - PSW
Angleton PSW Nursing
Angleton, TXHARP (Radiographs ) -
K L Collage
Kingston Ontario Canada11.2015
Dental Asst -
K L College
Kingston Ontario Canada11.2015
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Payment Processing
- Maintaining cleanliness
- Insurance Verification
- Punctual and Reliable
- Incoming Call Reception
- Entering Insurance Payments
- Insuring Patient Medicals are filled out
- Dental Radiography
- Mail Sorting and Distribution
Additional Information
Reference on request.
Timeline
Dental Receptionist /Deputy Manager
Sharbot Lake Dental
08.2015 - Current
Dental Assistant
Sharbot Lake Dental
08.2015 - Current
Cleaning Supervisor
Melissa Johnson Cleaner
04.2004 - 04.2021
GED -
Arizona Vocational School
Hotel And Restaurant Management -
Arizona College Yuma
Some College (No Degree) - PSW
Angleton PSW Nursing
HARP (Radiographs ) -
K L Collage
Dental Asst -
K L College